Job description

Job Description

We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner.

You will have the ability to swiftly gain customer confidence and trust.To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.

Customer Service Associate Responsibilities:

• Attending training sessions to grow knowledge of products and to develop customer service skills.


• Resolving phone, walk-in, mail, fax, and email customer inquiries.


• Processing and logging incoming calls into the CRM system.


• Identifying customer needs.


• Forwarding and escalating inquiries to relevant individuals and departments.


• Contacting customers to give them accurate feedback on the progress of their inquiries.


• Providing outstanding customer service.


• Updating customer information as required.


• Maintaining confidentiality of information.


• Performing other duties as the need arises.

Customer Service Associate Requirements:

• High school diploma, GED, or suitable equivalent.


• 1+ years of customer service experience, preferably in a related field.


• Successful completion of provided training.


• Proficient computer skills.


• Experience with CRM preferred.


• Proficient with MS Office suites.


• Excellent phone etiquette.


• Outstanding communication skills, both verbal and written.


• Strong people skills.


• Ability to sit at a desk for extended periods.

Email- shikhawhiteforce117@gmail.com

Contact-9201596993