Customer Advisor

3. JOB RESPONSIBILITIES:

• A. DAILY RESPONSIBILITIES


• 1. The customer advisor should ensure the acceptance of all incoming calls to the customer care numbers.


• 2. Ensure follow up of the missed calls that come either during other calls or during non-working hours.


• 3. Responsible for replying to all E - Mails that comes through the website, portals and other online sources.


• 4. Must ensure the following up of:


•  - Call Back


•  - Call Drop


• 5. They must also ensure that all leads coming to them through various sources are immediately entered in the CRM


• 6. Attending of all web chats online and ensure that all queries are adequately responded to within the given time frame.


• 7. Responsible for following up of the Digital Leads.


• 8. One needs to acquire Face to Face appointments from all prospects.


• 9. One needs to attend walk in customers at our H.O.

• 10. One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.


• B. WEEKLY RESPONSIBILITIES


• 1. The customer care executives are required to make paper calling for generation of other services leads.


• 2. They are also required to maintain the Project Brochures as physical copies at the HO.


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• C. Enhances organization reputation by accepting ownership for accomplishing existing, new and different requests; exploring opportunities to add value to job accomplishments.