Follow Up Executive-Escalation Support/Service Coordinator Exp: Freshers Department: Service Quality Skills: Good communication skills and experience in escalation management JD: * To handle the customer grievances & to ensure a positive customer experience.* To acknowledge and respond to the customer complaints.* To resolve product or service problems by clarifying customer complaints.* To adhere to the overall process & compliance.* Acknowledge and respond to customer complaints within the specified TAT.* Identify the customer issue and able to summarize it for review with the manager.* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.* Maintain financial accounts by processing customer adjustments.* Prepare product or service reports by collecting and analyzing customer information.* Contribute to team effort by accomplishing related results as needed.* Adherence to the overall process & compliance
