Follow - Up -Executive

Job description

• Managing a team of representatives offering customer support.


• Overseeing the customer service process.


• Resolving customer complaints brought to your attention.


• Creating policies and procedures.


• Planning the training and standardization of service delivery.


• Selecting and hiring new staff.


• Monitoring the work of individual represe Read more

  
  
  • Managing a team of representatives offering customer support.
  
  
  • Overseeing the customer service process.
  
  
  • Resolving customer complaints brought to your attention.
  
  
  • Creating policies and procedures.
  
  
  • Planning the training and standardization of service delivery.
  
  
  • Selecting and hiring new staff.
  
  
  • Monitoring the work of individual representatives and of the team.
  
  
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  
  
  • Possessing excellent product knowledge to enhance customer support.
  
  
  • Maintaining a pleasant working environment for your team.