Position Call centre Designation Executive / Senior Executive – Customer Engagement Reports to Team Leader Obtains customer information by answering telephone calls; interviewing customers; verifying information. Ability to determine eligibility by comparing customer information to requirements; Informs customers by explaining procedures; answering questions; providing information. Maintains and improves quality results by adhering to standards and guidelines; Self-motivated and ability to learn by studying new product descriptions; Accomplishes the target and organization mission by completing related results as needed; Collections towards the product purchased. Skills: Verbal communication Phone skills / Mail skills. Listening People skills Customer service Attention to detail Professionalism Multi-tasking Previous customer service experience, especially in hospitality industry & Collection background is preferred.
