CSA Team Lead
Job opening at Bengaluru
Location
Bengaluru
Address
Bengaluru
Employment
Full Time
Qualification
Any Graduate
Payment
300000 to 400000
Date Posted
2024 May,28
HR
Rahul Trainee 1
Contact
rahul.trainee1@white-force.com
Mobile
9876543210
Job description
Roles & Responsibilities:
· Conduct new hire and refresher training for various channels of the Cash loans CS team
· Design and implement PKTs for the inhouse team and partner teams
· Perform training needs analysis to identify triggers in the performance and find gaps in the
process
· Develop training content and process documents in line with product, policy, and other
stakeholders within the organization
· Implement and manage the step-up program
· Empower all Channels in becoming self-reliant for solving critical and ad-hoc process issues by
coordinating with various stakeholders within the organization
Requirements:
· Should have 2-3 years of experience as a Trainer preferably in chat process and Inbound
process
· Knowledge about Finance Industry and Personal Loans will be an added advantage
· Should be Graduate
· Excellent communication - English, Hindi, and regional language will be added
advantage
Interested candidates can apply along with their CV or call directly to the HR on the given contact no.
Gaurav* - 9993104707
Job requirements
- Experience: 2 to 4 Year.
- Education : Any Graduate
- Specilization : Graduate...
-
Skills :
- Industry Type : Fintech
- Status : Not Disclose.
About Company
We are on a mission to create India’s largest fully automated financial Inclusion organisation by providing an array of financial services such as micro-loans to the vast underserved middle/lower-income segment. Read more