Customer Support Associate

Job opening at Mumbai

Location

Mumbai

Address

Mumbai

Employment

Full Time

Qualification

Any Graduate

Payment

200000 to 300000

Date Posted

2024 Jun,05

HR

Gaurav

Contact

gaurav.sodia@white-force.in

Mobile

9993104707


Job description

Hiring for Customer Support Associate


Location - Govandi (Mumbai)


Experience - 1+ years


Notice period - Immediate Joiners


 


 


Customer Service Associate Responsibilities:



 Attending training sessions to grow knowledge of products and to develop
customer service skills.
 Resolving phone, walk-in, mail, fax, and email customer inquiries.
 Processing and logging incoming calls into the CRM system.
 Identifying customer needs.
 Forwarding and escalating inquiries to relevant individuals and departments.
 Contacting customers to give them accurate feedback on the progress of their
inquiries.
 Providing outstanding customer service.
 Updating customer information as required.
 Maintaining confidentiality of information.
 Performing other duties as the need arises.



Customer Service Associate Requirements:



 High school diploma, GED, or suitable equivalent.
 1+ years of customer service experience, preferably in a related field.
 Successful completion of provided training.
 Proficient computer skills.
 Experience with CRM preferred.
 Proficient with MS Office suites.
 Excellent phone etiquette.
 Outstanding communication skills, both verbal and written.
 Strong people skills.
 Ability to sit at a desk for extended periods.


 


Interested candidates can apply along with their CV on the given mention e-mail id & contact through whatsapp


Email - gaurav.sodia@white-force.in


Contact - 9993104707


Job requirements

  • Experience: 1 to 3 Year.
  • Education : Any Graduate
  • Specilization : Graduate...
  • Skills :
  • Industry Type : FMCG / Food / Beverages
  • Status : Not Disclose.

Company Name : Zama Orgainic

Website

About Company

Zama offers fresh organic produce sourced from farmers and artisans around India. Read more