Customer Support Associate

Job description

Hiring for Customer Support Associate

Location - Govandi (Mumbai)

Experience - 1+ years

Notice period - Immediate Joiners

Customer Service Associate Responsibilities:

 Attending training sessions to grow knowledge of products and to develop
customer service skills.
 Resolving phone, walk-in, mail, fax, and email customer inquiries.
 Processing and logging incoming calls into the CRM system.
 Identifying customer needs.
 Forwarding and escalating inquiries to relevant individuals and departments.
 Contacting customers to give them accurate feedback on the progress of their
inquiries.
 Providing outstanding customer service.
 Updating customer information as required.
 Maintaining confidentiality of information.
 Performing other duties as the need arises.

Customer Service Associate Requirements:

 High school diploma, GED, or suitable equivalent.
 1+ years of customer service experience, preferably in a related field.
 Successful completion of provided training.
 Proficient computer skills.
 Experience with CRM preferred.
 Proficient with MS Office suites.
 Excellent phone etiquette.
 Outstanding communication skills, both verbal and written.
 Strong people skills.
 Ability to sit at a desk for extended periods.

Interested candidates can apply along with their CV on the given mention e-mail id & contact through whatsapp

Email - gaurav.sodia@white-force.in

Contact - 9993104707