Responsibilities: You will be working on customer returned products to understand the issue, identify root cause and suggest corrective actions Identify production quality issues and non-conformances and report them to supervisor Monitor and analyze multiple sources of product and process data to ascertain potential requirements for product quality and reliability improvements and better customer experience Work with CFT (Cross functional team) to track the progress of action implementation Define test plans, build test setups, perform testing and record observations Report observations, trends and finding to the engineers and CFT Maintain proper documentation for each issue including Failure analysis report, test results and communication records Perform test setup maintenance, keep workspace organized Additional duties may be assignedQualifications: Diploma in Mechanical engineering Minimum of three years of experience preferred, Root Cause Analysis experience is a plus Sound mechanical aptitude, good analytical thinking and problem-solving skills Understanding of manufacturing processes, assembly procedures, metrology, production quality, electromechanical systems and part drawings Ability to diagnose the issues, understanding of basic failure analysis techniques (5 Why, Fishbone Diagram, 8D, DOE, Fault Isolation) Need good hands-on experience of assembly and disassembly Experience of handling measurement tools such as Vernier caliper Experience of product service or handling customer returns is a plus Familiar with MS Excel, PowerPoint, Word, Gmail and Windows OS Ability to perform data analysis, data interpretation, graphical representation Teamwork oriented player, good communication skills, ability to multitask Punctual, willing to learn, attention to details, ability to accomplish task while working independentlyKey Skills: • Diploma in Mechanical Engineering• Root Cause Analysis approach• Analytical thinking and problem-solving skill• 5 Why• Fishbone/Ishikawa Diagram• 8D• Design of Experiments• Hands on Experience – Assembly/Disassembly• Mechanical aptitude/ fundamentals• Engineering Techniques – DFMEA, PFMEA, Pareto analysis• Ability to understand – Drawings, Assembly/Test procedures, charts, QC documents• Understanding of user experience/interface and cosmetic issues
