Body Shop Advisor

Job description

Roles and Responsibilities:
● Greet customers, listen to their concerns, and obtain a thorough understanding of vehicle
issues.
● Provide a warm and professional customer experience, building rapport to enhance
customer satisfaction.
● Conduct initial inspections of vehicles to identify and document customer concerns.
● Consult with service technicians to diagnose issues and recommend appropriate repair and
maintenance solutions.
● Clearly explain repair options, associated costs, and timelines to customers.
● Provide accurate estimates and obtain customer approval before initiating any work on the
vehicle.
● Create and manage work orders, ensuring accurate documentation of customer information,
vehicle details, and service requirements.
● Coordinate with the parts department to ensure timely availability of necessary components.
● Provide information on warranty coverage and additional services that may benefit the
customer.
● Keep customers informed about the status of their vehicles and any unexpected delays.
● Identify opportunities for upselling additional services or maintenance packages based on
the vehicle's needs and manufacturer recommendations.
● Maintain accurate records of customer interactions, service transactions, and vehicle details.
● Complete service-related paperwork and documentation in a timely and organized manner.
● Coordinate with CRM team in Closing Customer Escalations timely.
● Maintain 900+ CSI for all customers.

Interested candidate can send your resume at waseem@white-force.in or 9303791653