Roles and Responsibilities:● Greet customers, listen to their concerns, and obtain a thorough understanding of vehicleissues.● Provide a warm and professional customer experience, building rapport to enhancecustomer satisfaction.● Conduct initial inspections of vehicles to identify and document customer concerns.● Consult with service technicians to diagnose issues and recommend appropriate repair andmaintenance solutions.● Clearly explain repair options, associated costs, and timelines to customers.● Provide accurate estimates and obtain customer approval before initiating any work on thevehicle.● Create and manage work orders, ensuring accurate documentation of customer information,vehicle details, and service requirements.● Coordinate with the parts department to ensure timely availability of necessary components.● Provide information on warranty coverage and additional services that may benefit thecustomer.● Keep customers informed about the status of their vehicles and any unexpected delays.● Identify opportunities for upselling additional services or maintenance packages based onthe vehicle's needs and manufacturer recommendations.● Maintain accurate records of customer interactions, service transactions, and vehicle details.● Complete service-related paperwork and documentation in a timely and organized manner.● Coordinate with CRM team in Closing Customer Escalations timely.● Maintain 900+ CSI for all customers. Interested candidate can send your resume at waseem@white-force.in or 9303791653
