TeleCaller Executive

As per our telephonic interview i am sharing JD of the company, kindly go through it and revert me back with your confirmation on same. 

 Company - Jivah Electricals 

Website - https://jivah.com/

 Position - Telecaller
Skills - Good coomunication skills

 Experience - 6 months to 1 year

 Location - Kolkata
Address - 2nd Floor, 18 Rabindra Sarani, Terita Bazar, Poddar Court, Tiretti, Kolkata -700001

 Roles & Responsibility:

 * Make outbound calls to potential and existing customers to inform them about products and services

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* Answer incoming calls from customers to address their inquiries, resolve issues, and provide information.
* Maintain detailed records of calls and customer interactions in the CRM system.
* Follow up on leads and prospects to convert them into customers.
* Achieve daily, weekly, and monthly targets for calls and sales.
* Handle customer complaints and provide appropriate solutions in a timely manner.
* Stay updated on product knowledge, company promotions, and industry trends.
* Collaborate with the sales and marketing teams to enhance customer acquisition strategies.

Regards,
Mayur Gujrati
HR Associate