Telecaller Executive

Job description

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MicrosoftInternetExplorer4

Company - Jivah Electricals

Website - https://jivah.com/

Position – Telecaller

Skills -  Good coomunication
skills

Experience - 6 months to 1 year

Location – Kolkata

Address - 2nd Floor, 18 Rabindra Sarani, Terita Bazar, Poddar Court,
Tiretti, Kolkata -700001

Roles & Responsibility:

* Make outbound calls to potential and existing customers to inform
them about products and services.

* Answer incoming calls from customers to address their inquiries,
resolve issues, and provide information.

* Maintain detailed records of calls and customer interactions in the
CRM system.

* Follow up on leads and prospects to convert them into customers.

* Achieve daily, weekly, and monthly targets for calls and sales.

* Handle customer complaints and provide appropriate solutions in a
timely manner.

* Stay updated on product knowledge, company promotions, and industry
trends.