Key Account Representative

This form is used for a Job Description of an upper level employee and for a Description of the Competence
Requirements.
BASIC INFORMATION Position and area:
KAR/KAM
Date:
Department/Unit:

Issued by:
JOB DESCRIPTION

 Customer service and care in own specified area (bigger number of
customers)
KEY TASKS
Customer visits
 Additional sales, offers and contracts for new services
 Contract renewals and updates
 Customer feedback handling
Termination prevention
Follow up customer profitability counting results and needed actions
COMPETENCE
REQUIREMENTS
(Education, experience,
knowledge and skills)
 Good results in sales or additional sales
 At least secondary level education
 Has good knowledge of textile rental business/ models and products
 Knows customer profitability counting system
 Negotiation and presentation skills
 Good PC skills in Word and Excel
INDIVIDUAL
REQUIREMENTS
(Personal qualifications)

 Systematic way of working and ability to analyse information
 Problem solving skills, and skills to sell solutions for customers.
 Result oriented and determined
 Disciplined
 Willingness and enthusiasm to work with people
 Ability to react fast into extraordinary situations and handle those
 Ability to negotiate with big customers on the top level of customers
PERFORMANCE
INDICATORS
Additional sales (pcs, m2)
Customer visit