Key Duties and Responsibilities: As a Customer Success Lead, your role can include all or part of the duties and responsibilities stated below. This decision will be taken based on your interests, strength, and potential. Data ● Ensure the data generated and lists built are 100% Ideal Customer Profile (ICP) and match with our Client Offerings ● Provide feedback to the team ● Understand and manage data Demand ● Strategize Email & LinkedIn campaigns ● Campaign execution and conversion Logistics ● Plan Business Development Representative calls ● Speak with Admin & Venue Logistics Client Communication ● Send reports (as agreed) ● Handle status calls with Clients ● Handle Pre & Post event calls on status & next steps with Clients Reporting ● Campaign Metrics ● Data Metrics ● Data Quality & Quantity Metrics with improvement inputs Knowledge & Training ● Account Knowledge – ensure you and your team has an acute understanding of the Client’s offering ● Training for self ● Training for team Skills and Qualifications: You should be great at: ● Managing multiple projects, requirements, multi-location, and being adaptable. You have exceptional problem-solving skills and are calm under pressure. ● Ability to work with a multicultural team located globally. ● Google Workspace, Drives, Zoom Conference & Microsoft office proficiency. ● The ideal candidate possesses 5+ years in an outbound prospecting role. ● Have an analytical mind and form insights based on every data point gathered. ● Quick in understanding the pros and cons of a situation and being able to make business decisions based on that. ● Have handled a team of 5 or more members in any of your previous
