Leadership & Management:o Lead and manage a team of collection officers to achieve targets.o Develop and implement effective collection strategies and processes.o Provide training, mentoring, and performance evaluations for team members. Collection Strategy:o Formulate and execute collection strategies for personal and business unsecured loans.o Monitor and analyze collection performance and metrics.o Ensure compliance with regulatory requirements and company policies. Customer Relations:o Manage and resolve complex customer issues and disputes.o Maintain positive relationships with clients to ensure high levels of customer satisfaction.o Implement customer retention strategies. Reporting & Analysis:o Prepare regular reports on collection activities, performance, and progress.o Analyze data to identify trends and areas for improvement.o Provide insights and recommendations to senior management. Operational Excellence:o Ensure efficient and effective collection operations.o Optimize processes to improve collection rates and reduce delinquency.o Collaborate with other de
