Job Description: Collection Manager Company: Muthoot Finance Ltd. Position: Collection Manager Experience Required: 2+ years Job Type: Full-Time About Muthoot Finance Ltd. Muthoot Finance Ltd. is one of India's leading financial services companies, renowned for its strong commitment to customer satisfaction and excellence in service. We specialize in providing quick and efficient financial solutions to meet the diverse needs of our clients. Job Summary The Collection Manager is responsible for managing the collection process, ensuring timely recovery of dues, and maintaining a high level of customer service. The ideal candidate will have over 2 years of experience in collections, excellent negotiation skills, and the ability to handle complex situations effectively. Key Responsibilities Collections Management: o Develop and implement collection strategies to ensure timely recovery of dues. o Monitor accounts to identify outstanding debts and take appropriate actions. o Handle difficult cases and escalate as necessary to senior management. Customer Relationship Management: o Maintain a positive relationship with clients while managing collections. o Address customer queries and concerns in a professional and efficient manner. o Negotiate repayment plans and settlements with customers. Team Leadership: o Supervise and support the collections team to achieve targets. o Train and mentor team members to enhance their performance. o Conduct regular team meetings to review progress and address issues. Reporting and Analysis: o Prepare and present regular reports on collection activities and results. o Analyze collection trends and provide insights for process improvements. o Ensure compliance with company policies and regulatory requirements. Qualifications and Skills Education: Any graduate Experience: Minimum of 2 years of experience in collections or a similar role. Skills: o Strong negotiation and interpersonal skills. o Excellent communication skills, both verbal and written. o Ability to handle stressful situations and resolve conflicts effectively. o Proficiency in MS Office and familiarity with collection software. Benefits Competitive salary and performance-based incentives. Comprehensive health insurance and wellness programs. Opportunities for professional growth and development. Supportive and collaborative work environment.
