Assistant Manager / Manager - Telecalling

Job description

Job Description:-

Lead and oversee the Telesales division

 Drive and manage the telesales model of the function - Will be responsible for managing the
team and handling outbound calls, Inbound calls and other related processes

 Training and driving the team to achieve desired results

 Conduct performance evaluations that are timely and constructive 

Collaborate with business heads to establish sales goals and to develop scripts for use by
the telemarketing team 

Audit and review phone calls to ensure quality service and compliance with applicable
policies and best practices

 Measure team performance; communicate goals and quotas to team; and encourage and
motivate telemarketers as they work toward reaching their goals

 Develop company systems for customer interaction and response and control the
implementation process

 Maintains and improves department operations by monitoring system performance and
identifying and resolving problems 

Designing business MIS to and executing processes to improve efficiencies

 Compile and
present weekly and monthly sales reports

contact now- sakshi.rathore@white-force.in

9329931737