● Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.● Manage a team of collections agents, providing guidance, support, and training as needed.● Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.● Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.● Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.● Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.● Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.● Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.● Prepare regular reports on collections activities, presenting data and insights to senior management.● Develop and maintain relationships with external collection agencies, attorneys, and other service providers as necessary.
