Job Title: Customer Care Executive Company: DocOnline Health India Pvt Ltd Location: Work from Home Experience: 1+ Years (Freshers can also apply) Language Proficiency: Assamese,English Industry: Health Care Website: Job Description: About DocOnline Health: DocOnline Health India Pvt Ltd is a pioneering health tech company dedicated to making healthcare accessible and affordable through telemedicine. Our platform connects patients with medical professionals, providing timely and quality medical advice. Key Responsibilities: Customer Support: Handle customer inquiries and provide accurate and timely information regarding DocOnline's services. Issue Resolution: Resolve customer complaints and issues with a focus on maintaining high levels of customer satisfaction. Communication: Engage with customers through various channels (phone, email, chat) and ensure clear and effective communication. Data Management: Maintain accurate records of customer interactions, feedback, and issues in the customer support database. Follow-Up: Conduct follow-up communications to ensure customer issues are resolved and satisfaction is maintained. Product Knowledge: Stay updated on DocOnline's services and features to provide knowledgeable support to customers. Requirements: Experience: 1+ years of experience in customer care or support roles. Freshers with excellent communication skills are encouraged to apply. Language Skills: Proficiency in Assamese is mandatory. Communication: Strong verbal and written communication skills. Problem-Solving: Ability to handle challenging situations and resolve customer issues efficiently. Self-Motivation: Ability to work independently and manage time effectively in a remote work environment. Customer-Centric: Strong focus on providing excellent customer service and building positive relationships. What We Offer: Remote Work: Enjoy the flexibility of working from home. Career Growth: Opportunities for professional development and career advancement. Supportive Environment: Be part of a dynamic and supportive team committed to enhancing healthcare access. Competitive Compensation: Attractive salary package with performance-based incentives. Website: https://www.doconline.com/
