Training Lead

Roles & Responsibilities:
· Conduct new hire and refresher training for various channels of the Cash loans CS team
· Design and implement PKTs for the inhouse team and partner teams
· Perform training needs analysis to identify triggers in the performance and find gaps in the
process
· Develop training content and process documents in line with product, policy, and other
stakeholders within the organization
· Implement and manage the step-up program
· Empower all Channels in becoming self-reliant for solving critical and ad-hoc process issues by
coordinating with various stakeholders within the organization
· Act as a process expert for first loans, repeat loans, and balance transfer loans covering
all products of the organization
· Conduct process training for external partners such as Online Aggregators, Digital Marketing ·
Work closely and coordinate with all the departments to drive improvement and innovation in
the process
Requirements:
· Should have 2-3 years of experience as a Trainer preferably in chat process and Inbound
process
· Knowledge about Finance Industry and Personal Loans will be an added advantage
· Should be Graduate
· Ability to work well under pressure in a dynamic environment· Strong ability to guide
individuals toward goal achievement using sales, negotiation, teamwork, and motivation
· Excellent communication - English, Hindi, and regional language will be added
advantage