13px; line-height: inherit; font-family: Montserrat, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; display: block; clear: both; color: rgb(102, 102, 102); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">
DESCRIPTION
Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.
We are seeking Data Associate for our annotation and data analysis operations team. This team plays a critical role in improving Alexas natural language understanding leading to improved CX quality metrics and positive business impact. The Data Associate must have a passion for data, efficiency, and accuracy and will work under the direction of Operations manager and Sr.Data Associates. Specifically, the Data Associate will:
• Process annotation & data analysis tasks with high efficiency and quality in a fast paced environment
• Deliver on assigned SLAs and KPIs like productivity, turnaround time, quality etc
• The tasks will be primarily repetitive in nature and will require the individual to make judgment-based decisions keeping in mind the guidelines provided in the SOP.
• Contribute in team initiatives to improve overall process efficiency and quality
BASIC QUALIFICATIONS
* Graduate or equivalent (up to 1 year of experience)
* Candidate must demonstrate language proficiency Spanish language in all of the following: verbal, writing, reading and comprehension. Required language level: B2.2/BA/Advanced Diploma
* Good English language proficiency: verbal, writing, reading and comprehension
* Strong analytical and communication skills
* Passion for delivering a positive customer experience, and maintain composure in difficult situations
* Ability to effectively and efficiently complete challenging goals or assignments within defined SLA
PREFERRED QUALIFICATIONS
* Basic level of Excel knowledge
* Familiarity with online retail (e-commerce industry)
Role:Customer Success, Service & Operations - Other
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
DepartmentCustomer Success, Service & Operations
Role CategoryCustomer Success, Service & Operations - Other
Employment Type:Full Time, Permanent
Company Profile
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Company Info
