Customer Service Officer

About Company

Job Description


Job Role :


Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines.
Capture problem indicators, highlight and suggest improvement.
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy.
Maintain adequate knowledge levels on products, processes and systems used.
Ensure sales target are met.

Skills Required :


Excellent verbal communication skills in English.
Ability to comprehend, capture as well as interpret basic customer information.
Strong customer service focus.
Knowledge of Banking / Credit cards preferred.
Knowledge of sales will be an added advantage.

Work Timings : Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be up to 8:00 pm).


Travel boundaries : Churchgate to Virar & CST to Ghatkopar.


Education Required : English (Compulsory).


Education : Graduates (Any stream) Mandatory (Must have 60 % and above, Passing Certificate).


Job location : Andheri (Chakala (JB Nagar).

Role: Phone Banking Officer
Industry Type: Banking
Department: BFSI, Investments & Trading
Employment Type: Full Time, Permanent
Role Category: Banking Operations
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Phone Banking
Inbound Customer ServiceCustomer ServiceCross SalesCRM
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About company
IndusInd Bank Ltd. is a Customer-focused, technology-based, ISO 9001:2000 certified new generation private sector Bank with ambitious growth plan is looking for the following position.
Company Info
Address:
TOWER- I,Floor 8 One IndiaBulls Centre 841 Senapati Bapat Marg,Elphinstone Road, MUMBAI, Maharashtra, India Read more