We are looking for a pleasant Front Desk Representative to
undertake all receptionist and clerical duties at the desk of our main
entrance. You will be the “face” of the company for all visitors and will be
responsible for the first impression we make.
The ideal candidate will have a friendly and easy going
personality while also being very perceptive and disciplined. You should be
able to deal with complaints and give accurate information. A customer-oriented
approach is essential.
The goal is to make guests and visitors feel comfortable and
valued while on our premises.
Responsibilities
Keep front desk tidy and presentable with all necessary
material (pens, forms, paper etc.)
Greet and welcome guests
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Receive letters, packages etc. and distribute them
Prepare outgoing mail by drafting correspondence, securing
parcels etc.
Check, sort and forward emails
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs
Take up other duties as assigned (travel arrangements,
schedules etc.)
Requirements and skills
Proven experience as front desk representative, agent or
relevant position
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
In case you have any additional questions, please don't
hesitate to ask and also provide confirmation by reverting to this mail along
with your updated CV !!