Job descriptionHiring for Customer Senior Manager (Team leader)Location- Navi Mumbai, VashiShare your CV to HR SILKY 9864856745Role ObjectiveMange a team of approximately 15 - 20 CREsEnsures 100% CREs exceed their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards)Provides consistent, balanced and timely performancefeedback on CSEs performanceCoach, develop and engage the CRE's to increase their abilities while enhancing their own careers.Skills RequiredExcellent Communication Skills in English & HindiPeople managementProject managementStakeholder managementAnalytical ability \Required QualificationExperience Full Time Graduate / Post Graduate4 to 7 yrs. of relevant experienceBFSI industry (preferred)Call-center experience in GI industry will be an added advantageRole: Insurance Operations ManagerIndustry Type: InsuranceDepartment: BFSI, Investments & TradingEmployment Type: Full Time, PermanentRole Category: General InsuranceEducationUG: Any GraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillsRetail SalesSales ProcessContact Center OperationsInsurance SalesTLSales OperationsContact Center ManagementTeam LeadingTeam LeadershipGeneral Insurance SalesReport this jobAbout companyICICI Lombard GIC Ltd. is one of the leading private sector general insurance companies in India. We are a joint venture between ICICI Bank Limited and Fairfax Financial Holdings Limited, a Canada based diversified financial services company. We have won many accolades and awards on various platforms, including the recently won €Best Social Media Integrated Campaign Award€ and €'Non-Life Insurer of the Year'. We are well known for our innovative products, marketing strategies, focus on technology and exemplary customer services.Company InfoAddress:414, ICICI LOMBARD HOUSE,,,VEER SAWARKAR MARG,MUMB , MUMBAI, Maharashtra, India
