● Building and maintaining profitable relationships with key customers.● Overseeing the relationship with customers handled by your team.● Resolving customer complaints quickly and efficiently.● Keeping customers updated on the latest products in order to increase sales.● Meeting with managers in the organization to plan strategically.● Expanding the customer base by upselling and cross-selling.● Understanding key customer individual needs and addressing these.● Conducting business reviews using CRM programs.● Knowing your competition and strategizing accordingly
