Job descriptionRole & responsibilitiesRespond to customer queries in a timely and accurate way, via phoneIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints and reach out to provide assistanceShare feature requests and effective workarounds with team membersFollow up with customers to ensure their technical issues are resolvedRequirements and skillsCandidate must know Telugu, English and Hindi (All three languages are mandatory)Excellent communication and problem-solving skillsRole: Customer Success AssociateIndustry Type: FMCGDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer SuccessEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with ‘‘ are preferred keyskillsgood communication skillsInbound Customer ServiceVoice ProcessReport this job About companyITC - Foods Business DivisionCompany InfoAddress:No. 18,,ITC Limited,Banaswadi Road,Pulikeshi Nagar , BANGALORE, Karnataka, IndiaAwarded
