Customer Support

Job opening at Bengaluru

Location

Bengaluru

Address

Bengaluru

Employment

Full Time

Qualification

Any Graduate

Payment

300000 to 200000

Date Posted

2024 Jul,18

HR

Sandesh Dutt

Contact

sandesh@happiestresume.com

Mobile

9429420761


Job description




Job description

Role & responsibilities



  • Respond to customer queries in a timely and accurate way, via phone
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Follow up with customers to ensure their technical issues are resolved

Requirements and skills


  • Candidate must know Telugu, English and Hindi (All three languages are mandatory)
  • Excellent communication and problem-solving skills




FMCG
Full Time, Permanent
Customer Success
Education
Graduation Not Required
Key Skills
Skills highlighted with ‘‘ are preferred keyskills

About company

ITC - Foods Business Division

Company Info
No. 18,,ITC Limited,Banaswadi Road,Pulikeshi Nagar , BANGALORE, Karnataka, India
Awarded 





Job requirements

  • Experience: 0 to 4 Year.
  • Education : Any Graduate
  • Specilization : Any Graduate...
  • Skills :
  • Industry Type : FMCG / Food / Beverages
  • Status : Not Disclose.