Customer Support

About Company

Job description
Role & responsibilities



Respond to customer queries in a timely and accurate way, via phone
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints and reach out to provide assistance
Share feature requests and effective workarounds with team members
Follow up with customers to ensure their technical issues are resolved

Requirements and skills


Candidate must know Telugu, English and Hindi (All three languages are mandatory)
Excellent communication and problem-solving skills




Role: Customer Success Associate
Industry Type: FMCG
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: Graduation Not Required
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
good communication skills
Inbound Customer ServiceVoice Process
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About company
ITC - Foods Business Division

Company Info
Address:
No. 18,,ITC Limited,Banaswadi Road,Pulikeshi Nagar , BANGALORE, Karnataka, India Read more