Job descriptionProvide remote problem determination and resolution for routine, product-specific, task-oriented questions regarding installation and product usage.• Taking ownership of customer issues reported and seeing problems through to resolution• Research, Diagnose, troubleshoot and identify solutions to product issues• Ask customers targeted questions to quickly understand the root of the problem• Talk clients through a series of actions, either via phone, email until theyve solved atechnical issue• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)• Prioritize and manage several open issues at one time• Document technical knowledge in the form of notes, blogs, articles and manualsRequirements :• Proven work experience as a Technical Support Engineer in the past can help• Hands-on experience with Windows/Linux• Ability to diagnose and troubleshoot basic technical issues• Excellent problem-solving and communication skills• Ability to provide step-by-step technical help, both written and verbal• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus• Technical knowledge in the following areas is required• Database knowledge. Hands-on experience onOracle/DB2/Teradata/Netezza/Hadoop will be the value addition• Basics of networking• Understanding of client/server technology• Unix (RHEL OR AIX)• Understanding of WebLogic or WebSphere or Apache Tomcat• Cloud technologies like Amazon EKS/Google Cloud/ Microsoft Azure etc.Role: Head - Tech SupportIndustry Type: IT Services & ConsultingDepartment: IT & Information SecurityEmployment Type: Full Time, PermanentRole Category: IT SupportEducationUG: Any GraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillsOracle/Db2/SQL server Unix with Cloud NativeCloud NativeUnicatroubleshootLinuxL2 supportWindowsResearchDiagnoseReport this jobAbout companyHCL SoftwareCompany InfoAddress:SEZ Unit-1,Hub-1,No.6.1,6.2,94.1,2nd floor,3rd Floor and4th floor partial, Karle infra SEZ,100ft Kempapura Main Road,Nagavara,Bengaluru, BANGALORE, Karnataka, India
