Team lead

Job description

Roles & Responsibilities:

· Conduct new hire and refresher training for various channels of the Cash loans CS team

· Design and implement PKTs for the inhouse team and partner teams

· Perform training needs analysis to identify triggers in the performance and find gaps in the

process

· Develop training content and process documents in line with product, policy, and other

stakeholders within the organization

· Implement and manage the step-up program

· Empower all Channels in becoming self-reliant for solving critical and ad-hoc process issues by

coordinating with various stakeholders within the organization

· Act as a process expert for first loans, repeat loans, and balance transfer loans covering

all products of the organization

· Conduct process training for external partners such as Online Aggregators, Digital Marketing ·

Work closely and coordinate with all the departments to drive improvement and innovation in

the process

Requirements:

· Should have 2-3 years of experience as a Trainer preferably in chat process and Inbound

process

· Knowledge about Finance Industry and Personal Loans will be an added advantage

· Should be Graduate

· Ability to work well under pressure in a dynamic environment· Strong ability to guide

individuals toward goal achievement using sales, negotiation, teamwork, and motivation

· Excellent communication - English, Hindi, and regional language will be added

advantage