Centre Manager

About Company

Why work at Health Total?
 The most renowned and respected organization in the health and wellness industry in India
 Opportunity to work with top medical experts and nutritionists under the tutelage and training
of renowned Nutritionist, Columnist, Author and Founder Director of Health Total—Anjali
Mukerjee
 Continually grow with the organisation
 Exposure to a vast, exclusive and varied client base across India
 A safe, motivating environment to work in
Desired profile
 Graduate or higher
 Strong sales and customer service attitude and experience
 Strong communication skills in English, Hindi, Marathi
 Knowledge of MS word and Excel.
 Working in Healthcare services in a similar position will be an advantage.
 Resolving customer queries.
 Be able to drive monthly targets for centre
 Strong convincing and counselling skills
 Competently handling centre and proactively addressing challenges
 Willingness to continually learn and grow
 Willingness to work in a team, as a team
 Must be open to occasional changes in location
Role & responsibilities
 Responsible for business deliverables for driving sales and achieving business targets
 Respon... le for the supervision, direction and coordination of the day-to-day operations at the
centre
 Planning and coordinating daily work assignments and operations
 Handling front desk activities
 To constantly monitor the level of service quality at the centre and devise strategy to improve
any shortfalls
 To ensure client satisfaction and maximize sales
 To work cohesively with the team at the centre comprising doctors and nutritionists to monitor
the progress of all clients
 Ensuring doctors and nutritionists follow stipulated best practices
 Ensure all documentation, record keeping is completed by self and the team
 Coordinating all aspects of patient care with the appropriate team members
 To interact with patients/clients visiting at the centre and make them comfortable
 Ensuring quality service to each client
 To motivate the team for daily and monthly targets & maintain discipline amongst team
 Monitoring and maintaining high standards of service and hygiene.
 Managing and regulating stocks and supplies—of herbs and nutritional foods.
 Checking and securing cash receipts.
 Ensuring all payments, collections from clients are deposited to banks and maintain regular
accounting records.
 Budgeting to ensure maximum profitability of the operation.
 Escalating requests for repairs and other centre needs/issues
 Ensuring client satisfaction by providing fast and efficient service
 Work honestly and sincerely towards achieving the targets of the organization
 Ensure regular maintenance of doctor and nutritionists cabins.
 Ensure the clinic has all regulatory permits and certifications as required.
Location: Delhi, Mumbai, Pune, Bangalore
Timings: 10 am to 7 pm
Weekday off: Monday
Languages known: English, Hindi, Marathi Read more