Inbound/Outbound Calls II Good Communication ∙Perform script (with necessary adjustments) to ensure consistency of sales program ∙Answer potential clients’ questions ∙Inform customers about the company's products/services and offers ∙Train other telemarketers when required ∙Manage inbound/ outbound customer calls in a timely manner ∙Get leads that develop into new customers ∙Communicate any problems, concerns or questions to supervisory staff ∙Refer customer complaints to supervisor for quality control ∙Communicate respectfully and politely with potential customers at all times
