Job descriptionResolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.EducationB.Tech/M.Tech (Mechanical) in Automobile or ElectricalWork Experience7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectorsRole: Customer Success AssociateIndustry Type: AutomobileDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer SuccessEducationUG: Any GraduatePG: Any PostgraduateKey SkillsAutomobileTranslationSpare partsExcelCustomer satisfactionAnalyticalHeavy engineeringMechanicalCustomer supportCustomer serviceReport this jobAbout company‹Tata Motors Group (Tata Motors) is a leading global automobile manufacturing company. Its diverse portfolio includes an extensive range of cars, sports utility vehicles, trucks, buses and defence vehicles. The Tata Motors Groups over 80,000 employees are guided by the mission to innovate mobility solutions with passion to enhance quality of life".
