Customer Support Manager

About Company

Job description
Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.
Education
B.Tech/M.Tech (Mechanical) in Automobile or Electrical
Work Experience
7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)

3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors


Role: Customer Success Associate
Industry Type: Automobile
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
AutomobileTranslationSpare partsExcelCustomer satisfactionAnalyticalHeavy engineeringMechanicalCustomer supportCustomer service
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About company
‹Tata Motors Group (Tata Motors) is a leading global automobile manufacturing company. Its diverse portfolio includes an extensive range of cars, sports utility vehicles, trucks, buses and defence vehicles. The Tata Motors Groups over 80,000 employees are guided by the mission to innovate mobility solutions with passion to enhance quality of life". Read more