Serve as the primary point of contact for customer inquiries, providing prompt and accurateresponses via email, chat, and phone. Assist customers with onboarding, product setup, and configuration, ensuring they have aseamless experience with SAAS platform. Troubleshoot and resolve technical issues reported by customers, escalating complex cases tothe appropriate internal teams when necessary. Provide clear and concise instructions, guidance, and training to customers to help themmaximize their use features and functionalities. Proactively monitor and follow up with customers on ongoing support tickets to ensure timelyresolution and customer satisfaction. Document and maintain detailed records of customer interactions, inquiries, and resolutions inthe CRM system. Collaborate with cross-functional teams, including product development and sales, tocommunicate customer feedback, identify trends, and drive product improvements. Identify opportunities to enhance the customer support process, suggest improvements, andcontribute to the development of knowledge base articles and self-help resources. Stay updated on product updates, new features, and industry trends to effectivelysupport customers and provide accurate information.Qualifications Proven experience in customer support or a similar customer-facing role, preferably in theSAAS industry. Excellent communication skills, both written and verbal, with the ability to explain technicalconcepts in a clear and understandable manner. Strong problem-solving skills and the ability to analyze and troubleshoot technical issues. Patience, empathy, and a customer-centric mindset to provide exceptional support and buildpositive customer relationships. Strong organizational skills and the ability to prioritize and manage multiple customerinquiries and tasks effectively. Familiarity with CRM systems and support ticketing tools for efficient case management andtracking. Technical aptitude and willingness to learn and understand SAAS platformthoroughly. Ability to work independently as well as collaboratively within a team environment. Bachelor’s degree in a relevant field is preferred. Interested candidate's kindly share me your updated cv below mentioned number or e-mail 8770897078 mushira@white-force.in
