Customer Support Executive

Job description

 Serve as the primary point of contact for customer inquiries, providing prompt and accurate
responses via email, chat, and phone.
 Assist customers with onboarding, product setup, and configuration, ensuring they have a
seamless experience with SAAS platform.
 Troubleshoot and resolve technical issues reported by customers, escalating complex cases to
the appropriate internal teams when necessary.
 Provide clear and concise instructions, guidance, and training to customers to help them
maximize their use features and functionalities.
 Proactively monitor and follow up with customers on ongoing support tickets to ensure timely
resolution and customer satisfaction.
 Document and maintain detailed records of customer interactions, inquiries, and resolutions in
the CRM system.
 Collaborate with cross-functional teams, including product development and sales, to
communicate customer feedback, identify trends, and drive product improvements.
 Identify opportunities to enhance the customer support process, suggest improvements, and
contribute to the development of knowledge base articles and self-help resources.
 Stay updated on product updates, new features, and industry trends to effectively
support customers and provide accurate information.

Qualifications

 Proven experience in customer support or a similar customer-facing role, preferably in the
SAAS industry.
 Excellent communication skills, both written and verbal, with the ability to explain technical
concepts in a clear and understandable manner.
 Strong problem-solving skills and the ability to analyze and troubleshoot technical issues.
 Patience, empathy, and a customer-centric mindset to provide exceptional support and build
positive customer relationships.
 Strong organizational skills and the ability to prioritize and manage multiple customer
inquiries and tasks effectively.
 Familiarity with CRM systems and support ticketing tools for efficient case management and
tracking.
 Technical aptitude and willingness to learn and understand SAAS platform
thoroughly.
 Ability to work independently as well as collaboratively within a team environment.
 Bachelor’s degree in a relevant field is preferred.

Interested candidate's kindly share me your updated cv below mentioned number or e-mail 

8770897078

mushira@white-force.in