/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:8.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Aptos","sans-serif"; mso-ascii-font-family:Aptos; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Aptos; mso-hansi-theme-font:minor-latin; mso-font-kerning:1.0pt; mso-ansi-language:EN-IN;} Responsibilities Manage Overall inbound/outbound Calls, Email, Chat & Tickets (Internal & External)within the set TAT. Follow-up and update the (WIP/Pending cases). Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to outcall and query closure when they arise. Build sustainable relationships and engage customers by taking the extra mile. Maintain Overall conversations in the database in acomprehensible way. Work on Feedback to improve knowledge and performance level. Meet personal/team qualitative/quantitative, Response Time, CSAT & AHT targets. Requirements and skills Minimum 1 Year experience in a customer support role with Graduation Degree. Track record of Targets and achievements. Strong phone and verbal communication skills along with active listening. Familiarity with CRM/Ticketing systems and practices. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively. INTERESTED CANDIDATES CAN APPLY OR CONTACT:SIMRAN DSOUZA9303440707simran.dsouza@white-force.in
