Roles & Responsibilities: 1. Sales Management: o Develop and implement strategies to achieve sales targets and maximize revenue. o Monitor sales performance across multiple outlets within the cluster. o Analyze sales data and trends to identify opportunities for growth. 2. Operational Oversight: o Ensure smooth operations across all EBOs in the cluster. o Implement standardized operational procedures and policies. o Monitor inventory levels and coordinate with logistics to maintain adequate stock. 3. Team Leadership and Development: o Recruit, train, and supervise store managers and sales staff. o Set performance goals, conduct regular performance evaluations, and provide feedback. o Foster a positive and motivating work environment to enhance team productivity and morale. 4. Customer Service Excellence: o Ensure high standards of customer service are maintained across all outlets. o Handle escalated customer complaints and issues in a professional manner. o Implement initiatives to enhance customer satisfaction and loyalty. 5. Financial Management: o Prepare and manage budgets for the cluster. o Monitor expenses and ensure cost-effectiveness without compromising quality. 6. Marketing and Promotions: o Collaborate with the marketing team to plan and execute promotional campaigns. o Coordinate product launches and seasonal promotions effectively. 7. Compliance and Reporting: o Ensure compliance with company policies, procedures, and legal regulations. o Prepare regular reports on sales, inventory, and operational performance for senior management. Additional Requirements: Willingness to travel between outlets within the assigned cluster. Ability to work weekends and extended hours as necessary
