CENTER MANAGER

Job description

Responsibilities: 1.Leadership and Team Management:
Provide strong leadership to a team of educational counselors, administrative staff, and support
personnel.Foster a positive and collaborative work environment, motivating the team to deliver
exceptional service.
2.Operational Excellence:
Oversee the day-to-day operations of the center, ensuring smooth functioning and efficient resource
allocation.Maintain the physical space to create a welcoming and conducive environment for student
interactions.
3.Student Counseling and Guidance:
Conduct in-depth counseling sessions with students to understand their educational goals, aspirations,
and career ambitions.Provide tailored guidance on study abroad options, university selection, course
choices, and application processes.
4.Business Development:
Develop and execute local marketing strategies to enhance the center’s visibility and attract a diverse
student population. Work in field for business development activities on weekdays.Collaborate with the
marketing team to implement promotional campaigns, events, and engagement activities.
5.Client Relationship Management:
Cultivate strong relationships with students, parents, and local educational institutions.Address
inquiries, concerns, and feedback promptly to ensure a high level of customer satisfaction.
6.Performance Tracking and Reporting:
Monitor the center’s performance metrics, track key performance indicators (KPIs), and report progress
to senior management.Analyze data to identify trends, opportunities, and areas for improvement.
7.Team Development and Training: Recruit, onboard, and train new team members, providing them
with comprehensive guidance on counseling techniques, services, and tools.Conduct regular training
sessions to enhance team members' skills and knowledge.

 Preference
Prior experience in study abroad, sales, edtech, or retail (B2B & B2C)