Sales officer

Job description

Roles:

1. Client Acquisition and Relationship Management:

   • Identify and target potential business clients through various channels, including networking, referrals, and market research.
   • Build and maintain strong relationships with existing clients to ensure customer satisfaction and retention.
   • Understand clients' business needs and provide tailored financial solutions.

2. Loan Origination and Processing:

   • Assist clients in the application process by gathering necessary documentation and information.
   • Conduct initial assessments of loan applications to ensure they meet the institution’s criteria.
   • Collaborate with underwriters and credit analysts to process loan applications efficiently.

3. Market Research and Strategy:

   • Stay informed about industry trends, market conditions, and competitive products.
   • Develop and implement strategies to increase loan sales and improve market penetration.
   • Identify new business opportunities and areas for growth.

4. Product Knowledge and Promotion:

   • Maintain a deep understanding of the financial institution's loan products, services, and policies.
   • Educate clients on various loan options, terms, and conditions.
   • Promote and market loan products effectively to meet sales targets.

5. Customer Service and Support:

   • Provide exceptional customer service throughout the loan lifecycle, from application to disbursement.
   • Address client inquiries, concerns, and issues promptly and professionally.
   • Ensure clients are informed about the status of their loan applications and any necessary follow-up actions.

6. Compliance and Documentation:

   • Ensure that all loan transactions comply with regulatory requirements and internal policies.
   • Maintain accurate and up-to-date records of client interactions, loan applications, and approvals.
   • Handle sensitive information with confidentiality and integrity.

7. Reporting and Analytics:

   • Prepare and present reports on loan sales performance, client acquisition, and market trends.
   • Analyze data to identify patterns, measure performance, and make informed decisions.
   • Set and track individual sales goals and targets.

Responsibilities:

1. Sales Targets:

   • Meet or exceed monthly and annual sales targets for business loans.
   • Develop and execute plans to achieve growth objectives and maximize revenue.

2. Client Consultations:

   • Conduct meetings and consultations with prospective and existing clients to understand their financial needs.
   • Provide professional advice on the best loan products and solutions based on clients' requirements.

3. Loan Documentation:

   • Ensure that all required documentation is collected and accurately completed.
   • Review loan applications and supporting documents to assess completeness and accuracy.

4. Collaboration:

   • Work closely with other departments, such as underwriting, credit, and risk management, to facilitate loan processing and approval.
   • Coordinate with marketing teams to design and implement promotional campaigns.

5. Professional Development:

   • Stay updated on changes in financial regulations, industry trends, and best practices.
   • Participate in training and development programs to enhance skills and knowledge.

6. Feedback and Improvement:

   • Gather client feedback to improve service quality and loan offerings.
   • Suggest process improvements based on client experiences and market developments.