Job Responsibilities • The first point of customers for delivery excellence and is available to answer any in-bound questions or calls. • Is instrumental in developing customer relationship that helps teams improve customer lifetime value and reduce churn • Maintain excellent service going above and beyond to ensure customer delight & retention • You will be at the forefront of the delivery cycle - managing client expectations, driving product usage and adoption • Program Management which includes on time content uploads and release, user management Candidate Profile & Key Skills • Graduate • Is extremely detail-oriented • Have strong written and verbal communication skills • Tech-savvy and able to learn new technologies and tools quickly • Is proactive, disciplined, organized, and resilient • Can-do attitude with the ability to think on your feet • Is eager to learn new things and willing to ask for/ receive feedback • Great interpersonal and relationship-building skills • Have a strong customer-centric attitude and will put in the effort to ensure a great customer experience
