Job Description: Position Overview: Atomberg is looking for a dynamic E-commerce Operations Officer to lead and enhance our online marketplace presence. The ideal candidate will be responsible for the seamless execution of orders, inventory management, and collaboration with key e-commerce platforms. Key Responsibilities: Marketplace Management: Oversee and manage Atomberg's presence on Amazon, Flipkart, and D2C platforms. Ensure accurate and up-to-date Inventories, On time order executions & closure of any open points with front end or channel. Implement strategies to maximize the faster deliveries and System hygiene. Order Processing and Fulfilment: Efficiently process and fulfill customer orders while maintaining a high level of accuracy. Collaborate with the warehouse team to optimize order fulfillment processes. Monitor and manage inventory levels to prevent stockouts and excess inventory. Customer Service Excellence: Provide prompt and effective customer service, addressing inquiries, concerns, and feedback. Resolve order-related issues, manage returns, and process refunds as needed. Data Analysis and Reporting: Analyze sales data and marketplace performance metrics to identify trends and areas for improvement. Generate regular reports on sales, inventory, and customer feedback for management review. SAP Integration (Added Advantage): Leverage knowledge of SAP for streamlined order processing and inventory management. Collaborate with IT and relevant departments to optimize SAP integration for e-commerce operations.
