/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} • .1 The customer advisor should ensure the acceptance of all incoming calls to the customer care numbers. • 2. Ensure follow up of the missed calls that come either during other calls or during non-working hours. • 3. Responsible for replying to all E - Mails that comes through the website, portals and other online sources. • 4. Must ensure the following up of: • - Call Back • - Call Drop • 5. They must also ensure that all leads coming to them through various sources are immediately entered in the CRM • 6. Attending of all web chats online and ensure that all queries are adequately responded to within the given time frame. • 7. Responsible for following up of the Digital Leads. • 8. One needs to acquire Face to Face appointments from all prospects. • 9. One needs to attend walk in customers at our H.O. • 10. One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business. •
