Customer advisor

Job description

•       .1 The
customer advisor should ensure the acceptance of all incoming calls to the
customer care numbers.

•       2. Ensure
follow up of the missed calls that come either during other calls or during
non-working hours.

•       3.
Responsible for replying to all E - Mails that comes through the website,
portals and other online sources.

•       4. Must
ensure the following up of:

•        - Call Back

•        - Call Drop

•       5. They
must also ensure that all leads coming to them through various sources are
immediately entered in the CRM

•       6.
Attending of all web chats online and ensure that all queries are adequately
responded to within the given time frame.

•       7.
Responsible for following up of the Digital Leads.

•       8. One
needs to acquire Face to Face appointments from all prospects.

•       9. One
needs to attend walk in customers at our H.O.

•       10. One is
expected to follow instructions & abide by rules & regulations of the
company as well as that may be laid by the respective reporting authority from
time to time in the interest of the business.

•