Customer Support Executive

Responsibilities
 Provide prompt and efficient customer support through various channels (phone, email,
chat)
 Resolve customer issues and complaints in a timely and satisfactory manner
 Build strong customer relationships through excellent communication and problemsolving skills
 Understand and articulate product/service features and benefits
 Maintain accurate records of customer interactions and resolutions
 Identify and escalate complex issues to relevant departments
 Contribute to process improvement initiatives to enhance customer experience
 Meet individual and team performance metrics
Requirements
 Proven experience in customer support role
 Excellent communication and interpersonal skills
 Strong problem-solving and decision-making abilities
 Ability to multitask and prioritize effectively
 Proficiency in relevant software and tools
 Strong attention to detail and accuracy
 Ability to work independently and as part of a team