Responsibilities Provide prompt and efficient customer support through various channels (phone, email, chat) Resolve customer issues and complaints in a timely and satisfactory manner Build strong customer relationships through excellent communication and problemsolving skills Understand and articulate product/service features and benefits Maintain accurate records of customer interactions and resolutions Identify and escalate complex issues to relevant departments Contribute to process improvement initiatives to enhance customer experience Meet individual and team performance metrics Requirements Proven experience in customer support role Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities Ability to multitask and prioritize effectively Proficiency in relevant software and tools Strong attention to detail and accuracy Ability to work independently and as part of a team
