TechOps Lead

Job description

Position - TechOps Engineer

Experience - 9 to 12 years.

Job Locations -

Bengaluru-  1st Floor, B-Wing, Northgate Park Phase 1, Venkatala Village, Chowdeshwari Layout, Venkatala, Bengaluru, Karnataka 560064

Hyderabad- 2 Lanco Hills Technology Park (P) Ltd 99LH, Manikonda Jagir, Telangana 500089

Job Summary:

We are seeking a skilled professional to join our team as a TechOps Lead/ Sr.

TechOps engineer. The ideal candidate will have a strong background in Linux

system administration, expertise in managing AWS/Oracle cloud infrastructure, and

knowledge of DevOps principles and practices. 

Responsibilities:

Linux Administration:

∙Install, configure, and maintain Linux operating systems and applications.

∙Perform system monitoring, troubleshooting, and performance tuning.

∙Manage user accounts, permissions, and file systems.

∙Implement and maintain security measures, including access controls,

firewalls, and intrusion detection systems.

∙Collaborate with development teams to ensure proper integration of software

applications with the Linux infrastructure.

∙Automate routine tasks using scripting languages such as Bash or Python.

∙Stay up-to-date with Linux technologies, security vulnerabilities, and best

practices.

AWS Administration:

∙Design, deploy, and manage AWS cloud infrastructure, including EC2

instances, VPCs, S3 buckets, and IAM policies.

∙Monitor and optimize AWS resources for performance, cost, and security.

∙Implement backup and disaster recovery strategies for AWS environments.

∙Configure and manage AWS services, such as RDS databases, Elastic Load

Balancers, and Auto Scaling.

∙Collaborate with development teams to ensure seamless deployment and

scalability of applications on AWS.

∙Implement security controls and best practices for AWS environments.

∙Monitor and respond to AWS service incidents and outages.

∙Stay up-to-date with AWS services, features, and best practices

Requirements

∙Bachelor's degree in Computer Science, Information Technology, or a related

field. Relevant certifications (e.g., Linux Professional Institute Certification,

AWS Certified SysOps Administrator, AWS Certified DevOps Engineer,

DevOps Institute certifications) will be a plus.

∙5+ years’ experience in a technical or network operations support

environment

∙Proven experience as a Linux Administrator, AWS Administrator, or DevOps

engineer.

∙Strong knowledge of Linux operating systems (Red Hat, CentOS, Ubuntu)

and command-line tools.

∙Proficiency in scripting languages such as Bash or Python.

∙Experience in managing AWS cloud infrastructure, including EC2, VPC, S3,

IAM, and RDS.

∙Familiarity with DevOps principles and practices, including CI/CD,

infrastructure as code, and configuration management.

∙Hands-on experience with DevOps tools, such as Jenkins, Gitlab CI/CD,

Ansible, Chef, Puppet, Terraform, or Cloud Formation.

∙Solid understanding of networking, security, and system administration best

practices.

∙Strong analytical and problem-solving skills.

∙Experience in Change Management & Problem Management domains is a

plus

∙Excellent communication and collaboration skills to work effectively with

cross-functional teams.

∙Ability to work independently and manage multiple priorities in a fast-paced

environment.

Principal Responsibilities 

∙Confirms and troubleshoots all alerts from remote monitoring tools and works

on all issues related with cloud environments, network infrastructure,

hardware and/or applications 

∙Confirms and acknowledges all alerts received from the internal Monitoring

tools and follows the run book to perform the needed troubleshooting steps. 

∙Based on the run book, work on the alert & resolve the same or update the

findings in the ticket and route it to the respective team for further analysis

and resolution 

∙Responsible for executing operational objectives and ensuring that you meet

or exceed service level expectations by following defined resolution and

escalation procedures to resolve the alerts 

∙Verify the run book for its accuracy and ensure that the documentation is

easily understood and can be followed for easy execution and/or escalation 

∙Responsible for escalating and prioritizing any unresolved issues to the

appropriate on-call staff so the ticket can be closed in a timely manner and

reports any violations.

∙Maintains the SLA for alerts & tickets 

∙Suggests improvements on thresholds and other parameters based on the

trends for alerts 

∙Accountable for the accuracy and timeliness of the alerts based on

prioritisation 

∙Aggressively follows up on resolution of ticket and information update so ticket

can be effectively closed in a timely fashion 

∙Works with the team to validate, and properly catalogue SOP documents on

the internal Knowledge Base

Other Duties and Responsibilities 

∙Regularly participates in the Shift Handover process with previous and

incoming shift teams to help sync and transfer any ongoing alerts and/or

tickets 

∙Available for on-call and emergency response rotation as needed 

∙Maintains the Escalation contact matrix and processes to ensure that all

levels of the Support Organization are listed and audits this list frequently and

works with other staff and team members to maintain the on-call status of

other Operations and Development personnel.

Danish Ahmed

danish.ahmed@white-force.in