Job description
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Provide prompt and efficient customer support through various channels (phone, email, chat)
Resolve customer issues and complaints in a timely and satisfactory manner
Build strong customer relationships through excellent communication and problem-solving skills
Understand and articulate product/service features and benefits
Maintain accurate records of customer interactions and resolutions
Identify and escalate complex issues to relevant departments
Contribute to process improvement initiatives to enhance customer experience
Meet individual and team performance metrics