Key Responsibilities:Sales & Partnership Management Developing & maintaining prospect & customer/ client list based on strategic marketing data & other sources for sales leads. Engaging with IPC’s , Domestic/ Local Brokers, trade conferences, nurturing industry relationships for possible opportunities to develop business opportunities. Active in liaison relationship within industry. Ensure customer satisfaction by working along with operations, quality, customer service teams, to address any customer concerns or issues. Client Acquisition and corporate relations with companies Keep abreast of industry trends and practices and update knowledge and skills to improve the product andservice offering. Engage & retain clients with immediate escalation facilitation, regular visits & value delivery. Have a thorough knowledge of all facilities and services offered including type of Space available as well as location and layout, selling status, rates, and benefits of all package plans. Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards. Manage agreement creation and associated paperwork ensuring accuracy and compliance. Drive negotiations to secure and finalize deals. Cultivate relationships with potential partners and other associations to bolster brand visibility and lead generation. Propose innovative strategies to enhance revenue.Customer Relationship Management Oversee all customer requests and queries for optimal service delivery. Manage and assist members through their growth and extensions for long-term relationships. Conduct customer interactions to understand and identify areas for service enhancement.Desired Candidate Profile Expertise in sales and negotiation techniques. Proficiency/ experience in customer management. Strong interpersonal skills. Vibrant personality – Outgoing and vivacious. Positive attitude. Quick learning ability. Excellent communication skills. Ability to multitask, analyze and solve problems. Proficient in MS-office & experience in any other relevant software or application is advantage.
