Senior service engineer

Job description

Key Responsibilities:

1. Technical Expertise:




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  Key Responsibilities:

  
  
  

  
  
  1. Technical Expertise:
  
  
  
  
  • Provide advanced technical support and troubleshooting
    for complex construction equipment and systems.
  
  
  • Conduct in-depth diagnostics and analysis to resolve
    technical issues efficiently.
  
  
  
  
  2. Project Management:
  
  
  
  
  • Lead and manage service projects from initiation to
    completion, ensuring timely and within-budget delivery.
  
  
  • Coordinate with project managers, engineers, and other
    stakeholders to ensure project requirements are met.
  
  
  
  
  3. Client Interaction:
  
  
  
  
  • Serve as the primary point of contact for clients
    regarding service-related inquiries and issues.
  
  
  • Develop and maintain strong client relationships,
    providing exceptional customer service and support.
  
  
  
  
  4. Team Leadership:
  
  
  
  
  • Supervise and mentor junior service engineers and technicians,
    providing guidance and support.
  
  
  • Conduct training sessions and workshops to enhance
    team skills and knowledge.
  
  
  
  
  5. Documentation and Reporting:
  
  
  
  
  • Maintain accurate records of service activities,
    including reports, logs, and documentation.
  
  
  • Prepare and present service reports, performance
    metrics, and recommendations to senior management.
  
  
  
  
  6. Compliance and Safety:
  
  
  
  
  • Ensure all service activities comply with industry
    standards, regulations, and company policies.
  
  
  • Promote and enforce safety protocols and best practices
    in all service operations.
  
  
  
  
  7. Continuous Improvement:
  
  
  
  
  • Identify opportunities for process improvements and
    implement best practices to enhance service efficiency and quality.
  
  
  • Stay updated with industry trends, emerging
    technologies, and advancements relevant to the role.