Key Responsibilities: Technical Expertise: Provide advanced technical support and troubleshooting for complex construction equipment and systems. Conduct in-depth diagnostics and analysis to resolve technical issues efficiently. Project Management: Lead and manage service projects from initiation to completion, ensuring timely and within-budget delivery. Coordinate with project managers, engineers, and other stakeholders to ensure project requirements are met. Client Interaction: Serve as the primary point of contact for clients regarding service-related inquiries and issues. Develop and maintain strong client relationships, providing exceptional customer service and support. Team Leadership: Supervise and mentor junior service engineers and technicians, providing guidance and support. Conduct training sessions and workshops to enhance team skills and knowledge. Documentation and Reporting: Maintain accurate records of service activities, including reports, logs, and documentation. Prepare and present service reports, performance metrics, and recommendations to senior management. Compliance and Safety: Ensure all service activities comply with industry standards, regulations, and company policies. Promote and enforce safety protocols and best practices in all service operations. Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance service efficiency and quality. Stay updated with industry trends, emerging technologies, and advancements relevant to the role. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}
