Actively address user issues by providing timely and effective solutions, ensuring a positive customer experience. ● Initiate calls to users to understand their problems and concerns, demonstrating a proactive approach to resolving issues, timely follow-ups, and enhancing customer satisfaction . ● Employ critical thinking and problem-solving skills to analyze user concerns and provide appropriate resolutions, fostering a customer-centric approach. ● Maintain detailed and accurate records of user interactions, issues, and resolutions to facilitate efficient tracking and future reference. ● Collaborate with cross-functional teams to ensure a seamless resolution process and contribute to a positive overall customer experience. ● Collect user feedback during and after issue resolution to gauge satisfaction levels and identify areas for improvement. Requirements: ● Possess excellent communication skills with a soft-spoken and empathetic demeanor, ensuring a comfortable interaction with users. ● Demonstrate a high level of attentiveness to user concerns, actively listening and understanding their needs to provide tailored and effective solutions. ● Exhibit a strong commitment to customer satisfaction, aiming to exceed user expectations through responsive and personalized support. ● Display effective problem-solving abilities, analyzing issues and identifying innovative solutions to address user challenges. ● Work collaboratively with team members and other departments to share insights, and best practices, and contribute to the overall success of the CSAT team. Qualifications ● Minimum of 2-3 years of experience in customer service roles. ● Bachelor's degree ● Any knowledge of excel, report creations is added advantage Additional Information: HR Himanshi Contact : 8305108427 himanshi@white-force.in
