• Customer Interaction: Engage with customers through various channels (phone, email, chat)to understand their concerns and provide timely assistance.• Issue Resolution: Troubleshoot and resolve basic technical issues or guide customers through thenecessary steps to solve their problems.• Escalation Management: Identify and escalate more complex issues to the appropriate supportlevel, ensuring a seamless customer experience.• Documentation: Accurately document customer interactions, issues, and resolutions in the CRMsystem to maintain comprehensive support records.• Feedback Loop: Provide feedback to the product and development teams regarding commoncustomer issues or suggestions for product improvements.• Knowledge Sharing: Contribute to the internal knowledge base by creating and updating supportarticles, FAQs, and other customer-facing documentation.• Quality Assurance: Ensure high standards of customer service by adhering to company policies,procedures, and best practices.• Continuous Improvement: Participate in ongoing training to stay up-to-date with productknowledge, company updates, and industry best practices.
