Senior Quality Analyst

Job description

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AYUSH GUPTA

#20, 2^nd B Cross Shivapura, Bengaluru

www.linkedin.com/in/ay1304

Ayushgupta11141@gmail.com

+91 9453355775

Objective: To be an integral part of the
competitive work environment, which helps me in the growth of my intellect and
build my career upon my abilities, while I am contributing to the growth and
success of an organization. Flexible and versatile, able to maintain a sense of
humour under pressure.  Poised and
competent with demonstrated ability to easily transcend cultural differences.
Thrive in a deadline driven environment with excellent team building skills.

Gallagher
Service Centre, Bangalore India           Jan 2024 – current

Senior
Quality Analyst                 

●       
Conducted performance tests,
assessing features including functionality, reliability, performance and
quality.

●       
Participated in process
improvement initiatives, resulting in streamlined workflows and increased
operational efficiency.

●       
Implemented and deployed new
campaigns and projects with QA team, following company and compliance
directions.

●       
Provided daily, weekly and monthly
quality information to key stakeholders, enabling informed decision-making.

       Skills Learnt: Time Management,
Collaboration, Training and Mentorship,etc.

Gallagher
Service Centre, Bangalore India           July 2022 – Jan
2024

Quality
Analyst                                                                                                                                                

●       
Identified and applied innovative solutions to
streamline and improve quality management systems and processes.

●       
Participated in process
improvement initiatives, resulting in streamlined workflows and increased
operational efficiency.

●       
Implemented and deployed new
campaigns and projects with QA team, following company and compliance directions.

Skills Learnt: Presentation Skills, Conflict Resolution, Interpersonal
Skills, Communication, etc.

Gallagher
Service Centre, Bangalore India                                                                                                        
Jan2021-June 2022

Process Analyst

●     Maintenance of various insuranceaccounts like Automobile,
Homeowners, Umbrella, Flood etc.

●     Tracking & Assigning of requests from EPIC & Sales Force
applications. 

●     Team Handling of both Renewals & Preferred.

●     Keen knowledge on various applications such as   EPIC, Sales Force, Adobe,

 DMS (Document Management System) 

●     Handling Sales Force application by downloading documents, capturing
requests snapshots and changing stage of  
requests i.e. In progress, completed  
etc. 

●     Frequent interactions with clients and insured on insurance
requirements and queries. 

●     Frequent brainstorming session to team on escalations and updates on
standard operating procedures 

●     Coordinating with team managers on new projects or
implementations. 

●     Resolving Queries, preparing various Reports such as Beginning
Volume Report, Activities Report, Daily Production Report, Division Dec Report
etc. 

Skills
Learnt: Strategic Thinking, Adaptability, Analytical Thinking, etc.

●       
Quality Assurance and Quality
Control

●       
Data Analysis

●       
Root Cause Analysis

●       
Attention to Detail

●       
Excellent Communication Skills

●       
Team work  and
Collaboration

●       
Microsoft office proficient Team work and
Collaboration

●       
Risk Assessment 
Problem-solving

      Brindavan College, Bangalore University,
India                                                                              
August 2017- Sep 2020

Bachelor of Business Administration (8.6
CGPA)                                                                                   
Bangalore, India

Don
Bosco, CBSE Board                                                                                                                        
August 2015- July 2017

Intermediate (66 Percentage)                                                                     
                                              Gorakhpur,
Up

Zalmonah
Boarding School                                                                                                                  
July2014- May 2015

High School (69 Percentage)                                                                                                                           Nepal

●       
Cleared (AINS Segment A&B)
Internal Domain Exam with 71% & 89% respectively in the first attempt.

●       
Academic Achievement Award.

●       
Secured 3^rd position in
Business Quiz at Inter-college Level.

●       
Secured 1^st place in Kabaddi at School Level.

Committee Member at Culcurio Club                                                                                                                 August
2017 – Sep 2020

Brindavan
College                                                                                                                          

●       
Organized various events at the
College level and state level along with other Committee members and Teacher
Coordinators.

●       
Identified talent from students
and helped them to show case their talent.

●       
Active Participation.

●       
Event planning and execution.

●       
Completed
White Belt Project (Worked on Ops team error reduction)

●       
Advanced from Process Analyst to
Quality Analyst quickly as result of Excellent Performance & Maintaining
100% Quality.

●       
Received Top Performer awards for
Consecutive months as achievements.

●       
Received top kaizenator award for
March month

●       
English

●       
Hindi

●       
Nepali