Objective: To be an integral part of the
competitive work environment, which helps me in the growth of my intellect and
build my career upon my abilities, while I am contributing to the growth and
success of an organization. Flexible and versatile, able to maintain a sense of
humour under pressure.Poised and
competent with demonstrated ability to easily transcend cultural differences.
Thrive in a deadline driven environment with excellent team building skills.
WORK EXPERIENCE
Gallagher
Service Centre, Bangalore IndiaJan 2024 – current
Senior
Quality Analyst
● Conducted performance tests,
assessing features including functionality, reliability, performance and
quality.
● Participated in process
improvement initiatives, resulting in streamlined workflows and increased
operational efficiency.
● Implemented and deployed new
campaigns and projects with QA team, following company and compliance
directions.
● Provided daily, weekly and monthly
quality information to key stakeholders, enabling informed decision-making.
Skills Learnt: Time Management,
Collaboration, Training and Mentorship,etc.
Gallagher
Service Centre, Bangalore IndiaJuly 2022 – Jan
2024
Quality
Analyst
● Identified and applied innovative solutions to
streamline and improve quality management systems and processes.
● Participated in process
improvement initiatives, resulting in streamlined workflows and increased
operational efficiency.
● Implemented and deployed new
campaigns and projects with QA team, following company and compliance directions.
Skills Learnt: Presentation Skills, Conflict Resolution, Interpersonal
Skills, Communication, etc.
Gallagher
Service Centre, Bangalore India Jan2021-June 2022
Process Analyst
●Maintenance of various insuranceaccounts like Automobile,
Homeowners, Umbrella, Flood etc.
●Tracking & Assigning of requests from EPIC & Sales Force
applications.
●Team Handling of both Renewals & Preferred.
●Keen knowledge on various applications such asEPIC, Sales Force, Adobe,
DMS (Document Management System)
●Handling Sales Force application by downloading documents, capturing
requests snapshots and changing stage of requests i.e. In progress, completed etc.
●Frequent interactions with clients and insured on insurance
requirements and queries.
●Frequent brainstorming session to team on escalations and updates on
standard operating procedures
●Coordinating with team managers on new projects or
implementations.
●Resolving Queries, preparing various Reports such as Beginning
Volume Report, Activities Report, Daily Production Report, Division Dec Report
etc.
Skills
Learnt: Strategic Thinking, Adaptability, Analytical Thinking, etc.
Key Skills
● Quality Assurance and Quality
Control
● Data Analysis
● Root Cause Analysis
● Attention to Detail
● Excellent Communication Skills
● Team work and
Collaboration
● Microsoft office proficient Team work and
Collaboration
● Risk Assessment Problem-solving
Education
Brindavan College, Bangalore University,
India August 2017- Sep 2020
Bachelor of Business Administration (8.6
CGPA) Bangalore, India
Don
Bosco, CBSE Board August 2015- July 2017
Intermediate (66 Percentage) Gorakhpur,
Up
Zalmonah
Boarding School July2014- May 2015
High School (69 Percentage)Nepal
Certifications& Achievements
● Cleared (AINS Segment A&B)
Internal Domain Exam with 71% & 89% respectively in the first attempt.
● Academic Achievement Award.
● Secured 3rd position in
Business Quiz at Inter-college Level.
● Secured 1st place in Kabaddi at School Level.
Leadership & Activity
Committee Member at Culcurio ClubAugust
2017 – Sep 2020
Brindavan
College
● Organized various events at the
College level and state level along with other Committee members and Teacher
Coordinators.
● Identified talent from students
and helped them to show case their talent.
● Active Participation.
● Event planning and execution.
Accomplishments
● Completed
White Belt Project (Worked on Ops team error reduction)
● Advanced from Process Analyst to
Quality Analyst quickly as result of Excellent Performance & Maintaining
100% Quality.
● Received Top Performer awards for
Consecutive months as achievements.
● Received top kaizenator award for
March month
Language
● English
● Hindi
● Nepali
Job requirements
Experience: 3 to
4
Year.
Education : Bachelor of Business Administration (B.B.A.)
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