v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Noto Sans Symbols"; color:#222222; mso-ansi-language:EN-GB;} AYUSH GUPTA #20, 2nd B Cross Shivapura, Bengaluru www.linkedin.com/in/ay1304 Ayushgupta11141@gmail.com +91 9453355775 Objective: To be an integral part of the competitive work environment, which helps me in the growth of my intellect and build my career upon my abilities, while I am contributing to the growth and success of an organization. Flexible and versatile, able to maintain a sense of humour under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in a deadline driven environment with excellent team building skills. WORK EXPERIENCE Gallagher Service Centre, Bangalore India Jan 2024 – current Senior Quality Analyst ● Conducted performance tests, assessing features including functionality, reliability, performance and quality. ● Participated in process improvement initiatives, resulting in streamlined workflows and increased operational efficiency. ● Implemented and deployed new campaigns and projects with QA team, following company and compliance directions. ● Provided daily, weekly and monthly quality information to key stakeholders, enabling informed decision-making. Skills Learnt: Time Management, Collaboration, Training and Mentorship,etc. Gallagher Service Centre, Bangalore India July 2022 – Jan 2024 Quality Analyst ● Identified and applied innovative solutions to streamline and improve quality management systems and processes. ● Participated in process improvement initiatives, resulting in streamlined workflows and increased operational efficiency. ● Implemented and deployed new campaigns and projects with QA team, following company and compliance directions. Skills Learnt: Presentation Skills, Conflict Resolution, Interpersonal Skills, Communication, etc. Gallagher Service Centre, Bangalore India Jan2021-June 2022 Process Analyst ● Maintenance of various insuranceaccounts like Automobile, Homeowners, Umbrella, Flood etc. ● Tracking & Assigning of requests from EPIC & Sales Force applications. ● Team Handling of both Renewals & Preferred. ● Keen knowledge on various applications such as EPIC, Sales Force, Adobe, DMS (Document Management System) ● Handling Sales Force application by downloading documents, capturing requests snapshots and changing stage of requests i.e. In progress, completed etc. ● Frequent interactions with clients and insured on insurance requirements and queries. ● Frequent brainstorming session to team on escalations and updates on standard operating procedures ● Coordinating with team managers on new projects or implementations. ● Resolving Queries, preparing various Reports such as Beginning Volume Report, Activities Report, Daily Production Report, Division Dec Report etc. Skills Learnt: Strategic Thinking, Adaptability, Analytical Thinking, etc. Key Skills ● Quality Assurance and Quality Control ● Data Analysis ● Root Cause Analysis ● Attention to Detail ● Excellent Communication Skills ● Team work and Collaboration ● Microsoft office proficient Team work and Collaboration ● Risk Assessment Problem-solving Education Brindavan College, Bangalore University, India August 2017- Sep 2020 Bachelor of Business Administration (8.6 CGPA) Bangalore, India Don Bosco, CBSE Board August 2015- July 2017 Intermediate (66 Percentage) Gorakhpur, Up Zalmonah Boarding School July2014- May 2015 High School (69 Percentage) Nepal Certifications& Achievements ● Cleared (AINS Segment A&B) Internal Domain Exam with 71% & 89% respectively in the first attempt. ● Academic Achievement Award. ● Secured 3rd position in Business Quiz at Inter-college Level. ● Secured 1st place in Kabaddi at School Level. Leadership & Activity Committee Member at Culcurio Club August 2017 – Sep 2020 Brindavan College ● Organized various events at the College level and state level along with other Committee members and Teacher Coordinators. ● Identified talent from students and helped them to show case their talent. ● Active Participation. ● Event planning and execution. Accomplishments ● Completed White Belt Project (Worked on Ops team error reduction) ● Advanced from Process Analyst to Quality Analyst quickly as result of Excellent Performance & Maintaining 100% Quality. ● Received Top Performer awards for Consecutive months as achievements. ● Received top kaizenator award for March month Language ● English ● Hindi ● Nepali
