SENIOR QUALITY ANALYST

Job description

Rashmi NReddy
PHONE: +91 8095648456
EMAIL: rashunreddy66@gmail.com
CAREEROBJECTIVE
Passionate and accomplished professional with a proven track record in Quality Analysis and Customer
Service roles. Seeking a challenging position where I can utilize my strong analytical and interpersonal
skills, along with my experience in conducting quality audits, data analysis, and customer-centric solutions.
Committed to contributing to organizational development and achieving excellence in a collaborative work
environment.
PERSONALATTRIBUTES
 Quality Analysis: Proven expertise in conducting Transaction Quality Audits, error analysis, and
driving quality initiatives within the real time of customer service and process excellence.
 Communication: Strong verbal and written communication skills with an emphasis on effective
feedback delivery, interpersonal relations, and collaboration with internal stakeholders.
 Customer Service: Customer-centric mindset with a focus on providing exceptional service, taking
ownership of customer issues, and delivering optimal solutions.
TECHNICALSKILLS
 Proficient in software packages including MS-Office, Word, PowerPoint, and Excel.
 Familiar with operating systems: Windows XP, Vista, Windows 7, and Windows 8.
EDUCATION&PROFESSIONALDEVELOPMENT
Course Name
BE(ISE)
PCMB
Class X
University/ Board
Oxford College of Engineering, Bangalore
Krupanidhi PU College, Bangalore
SVREHS High School, Bangalore
PROFESSIONALEXPERIENCE
Year
2014
2010
2008
Percentage
74.11
52.5
64
Company
Client
Role
Period of Service
Tech Mahindra
Amazon.com
Senior Quality Analyst
Sep 7 2022,- Mar 30 2024
 ConductTransaction QualityAudits.
 PerformTransaction Data analysis and error analysis.
 Provide transaction Quality metrics.
 Offer feedback and suggestions for improvement.
 Publish End of Day (EOD) reports/Dashboards at defined intervals.
 Drive Quality initiatives.
 Provide data inputs to internal stakeholders.
 Flexibility and availability for any ad-hoc business requirement.
 Focusonprocess understanding, evaluation & feedback, reporting, and analysis.
 Implement controls on transaction processing to achieve a zero-defect output.
 Conduct error analysis and root cause analysis for process deviations.
 Continuously strive to meet and exceed SLA’s.
 Reviewandtrack the progress on action plans shared by internal teams, highlighting deviations.
Name:RashmiN Reddy
PHONE: +91 8095648456
Company
Client
Role
Period of Service
Tech Mahindra
Amazon.com
Customer Service Associate (CSA)
Mar 1, 2022,- Sep 7, 2022
 Provide excellent customer service.
 Demonstrate customer obsession.
 Takeownership of each customer call and provide the best solution.
 Empathize with customers, understand their issues, and provide solutions according to the process
and customer's benefit.
 Askforfurther queries and satisfy all customer need.
DECLARATION:
I hereby confirm that all the information that I have furnished above is true and complete to the best of
myknowledge andbeliefs