Rashmi NReddy PHONE: +91 8095648456 EMAIL: rashunreddy66@gmail.com CAREEROBJECTIVE Passionate and accomplished professional with a proven track record in Quality Analysis and Customer Service roles. Seeking a challenging position where I can utilize my strong analytical and interpersonal skills, along with my experience in conducting quality audits, data analysis, and customer-centric solutions. Committed to contributing to organizational development and achieving excellence in a collaborative work environment. PERSONALATTRIBUTES Quality Analysis: Proven expertise in conducting Transaction Quality Audits, error analysis, and driving quality initiatives within the real time of customer service and process excellence. Communication: Strong verbal and written communication skills with an emphasis on effective feedback delivery, interpersonal relations, and collaboration with internal stakeholders. Customer Service: Customer-centric mindset with a focus on providing exceptional service, taking ownership of customer issues, and delivering optimal solutions. TECHNICALSKILLS Proficient in software packages including MS-Office, Word, PowerPoint, and Excel. Familiar with operating systems: Windows XP, Vista, Windows 7, and Windows 8. EDUCATION&PROFESSIONALDEVELOPMENT Course Name BE(ISE) PCMB Class X University/ Board Oxford College of Engineering, Bangalore Krupanidhi PU College, Bangalore SVREHS High School, Bangalore PROFESSIONALEXPERIENCE Year 2014 2010 2008 Percentage 74.11 52.5 64 Company Client Role Period of Service Tech Mahindra Amazon.com Senior Quality Analyst Sep 7 2022,- Mar 30 2024 ConductTransaction QualityAudits. PerformTransaction Data analysis and error analysis. Provide transaction Quality metrics. Offer feedback and suggestions for improvement. Publish End of Day (EOD) reports/Dashboards at defined intervals. Drive Quality initiatives. Provide data inputs to internal stakeholders. Flexibility and availability for any ad-hoc business requirement. Focusonprocess understanding, evaluation & feedback, reporting, and analysis. Implement controls on transaction processing to achieve a zero-defect output. Conduct error analysis and root cause analysis for process deviations. Continuously strive to meet and exceed SLA’s. Reviewandtrack the progress on action plans shared by internal teams, highlighting deviations. Name:RashmiN Reddy PHONE: +91 8095648456 Company Client Role Period of Service Tech Mahindra Amazon.com Customer Service Associate (CSA) Mar 1, 2022,- Sep 7, 2022 Provide excellent customer service. Demonstrate customer obsession. Takeownership of each customer call and provide the best solution. Empathize with customers, understand their issues, and provide solutions according to the process and customer's benefit. Askforfurther queries and satisfy all customer need. DECLARATION: I hereby confirm that all the information that I have furnished above is true and complete to the best of myknowledge andbeliefs
