13917206
gdeeksha125@gmail.com
dksnaaz@gmail.com
Date of birth
08-10-1999
PROFILE
Seasoned Quality Analyst with proven experience in coordinating and conducting testing of analytical samples. Reliable
leader to QC team, supporting work prioritisation, organisation and improvement. Brings proven interpersonal skills in
communicating theoretical procedures and concepts across departments.
EMPLOYMENT HISTORY
Senior Quality Analyst, Concentrix
Jul 2021 — Jul 2024
• Conducted root cause analysis for product failures, preventing recurrence of defects.
• Collaborated with cross-functional teams to integrate quality assurance processes into product development.
• Streamlined defect management processes, leading to a quicker resolution of issues.
• Managed customer feedback mechanisms, addressing concerns to improve service quality.
• Spearheaded the transition to Agile methodologies, improving team efficiency and product quality.
• Developed comprehensive test plans, strategies, and cases for various applications.
• Monitored regulatory compliance across all projects, avoiding potential legal issues.
• Analysed test data, identifying trends and recommending improvements to enhance quality.
• Participated in regular product reviews, offering expert insights to enhance user experience.
• Facilitated training sessions for junior analysts on best practices and quality standards.
• Oversaw the development and maintenance of quality assurance automation frameworks, enhancing testing
efficiency.
• Led quality assurance projects, improving product standards and reducing defects by 30%.
• Established a continuous improvement culture, encouraging innovation and excellence in quality.
• Conducted detailed risk assessments on new software releases, mitigating potential issues.
• Reviewed and revised quality documentation, ensuring compliance with ISO 9001 standards.
• Analysed performance metrics, identifying areas for improvement in quality control processes.
• Implemented automated testing tools, reducing manual testing time by 40%.
• Maintained an up-to-date knowledge of industry trends and technologies to improve quality assurance
practices.
• Conducted performance tests, assessing features including functionality, reliability, performance and quality.
• Monitored ongoing projects to identify risks and implement preventive measures.
• Provided daily, weekly and monthly quality information to key stakeholders, enabling informed
decision-making.
• Facilitated training sessions for junior analysts, focusing on quality assurance methodologies.
• Coordinated and participated in internal and external quality management system audits to guarantee
product and quality specifications.
• Provided internal validation (InVal) assessment service and Instructor Assessment Service in line with
applicable policies and statements of requirement.
Bangalore
Senior representative, Concentrix
Jan 2021 — Jun 2021
Bangalore
• Handled customer concerns and escalated major issues to supervisor.
• Fostered a culture of continuous improvement by suggesting innovative solutions to challenges.
• Trained new representatives, sharing knowledge and best practices for better team performance.
EDUCATION
KLE Nijalingappa College
Jan 2018 — Dec 2020
BSC Computer Science
Bangalore
SKILLS
Quality assurance policy development
Quality control management
7 QC Tools
Root Cause Analysis
Quality Audits
Feedback, Coaching and Training
Standard Operating Procedure(SOP)
Process mapping
Language
Knowledge test(PKT, MSV, TNI,
Refresher)
Quality Assurance and Control
Data Analysis and Reporting
Process improvement
Team Collaboration and Training
Strong communication skills
Attention to detail
Problem Solving
• Hindi
• English
• Kannad
