Curriculum vitae
Contact. No:
+919632368344/7892336605
Communication Address
#401 Siri Vijaya Enclave,
TG Layout,
Near VV English School,
Bangalore 560085
Karnataka
Permanent Address
1438 1st Main 3rd Cross,
Nagappa Block,
Bangalore 560021
Karnataka
Personal Data
Father Name : Late. Rajagopal
DOB : 30/11/1983
Sex : Male
Nationality : Indian
Marital Status: Married
Languages known:
English, Hindi, Tamil, Telugu and
Kannada
Designation:
Senior Executive Operations
Objective
To find a suitable position in the Organization and strive to achieve more professional
responsibilities utilizing my attitude and skills in an effective manner working towards
excellence in delivery of service in an environment that promotes continual upgrading
knowledge and skills.
Summary of Skills:
• Strong management ability with experience in formulating Global reporting policy,
driving standards and efficiency.
• Ability to manage large databases successfully, and compile, extract or analyze
data as per the requirement.
• Strong relationships with TL’s/AM’s/Managers and other departments including, HR.
• Strong Communication and interpersonal skills.
• Experience in monitoring daily data.
• Strong error detection, analytical and problem solving skills
• Experience in conducting training for the existing employees and new joiners.
• Excellent verbal and written communication skills
• Ready to travel for work-related projects
Area of Interest:
• Telemarketing, BPO, e-commerce industry.
Work experience:
Meesho
Working from January 2024 to Till Date.
⚫ Taking sellers calls for the concerned raised and assist according to the raised query
⚫ Also handles seller query related to the logistics forward pickup issues
Infant’s Travels Pvt Limited
⚫ Working as transport supervisor at jigini location.
⚫ Have 60 buses under our control need to take the followups on the bus conditions and get
the serviced on time and followup to be done to login vehicle on time to the company
Aegis Customer support services private limited
Worked from April 2018 to till October 2022.
• Handling escalations from Flipkart Director's and Managers.
• Managing Quality score of the team.
• Managing workflow of the team.
•
Intelenet Global
services private limited
Worked from March 2016 to till April 2018.
• Taking sellers calls for the concerned raised and assist according to the raised query
• Later got promoted to escalations team handling the social media and customer
support escalations raised by the sellers.
• Handling escalations from Flipkart Director's and CEO.
• Managing Quality score of the team.
• Managing workflow of the team.
• Daily tracking and sharing daily login and logout reports of agents with
Operation managers to ensure 100% Productivity.
• Weekly reports shared with Operational managers to meet monthly targets.
• Sharing Monthly performance report of agents to Operational managers.
• Sharing sales reports on Daily/Weekly/Monthly with Clients and Operational
Managers.
• Calls allocation for assigned agents as required.
• Creating Sales Dashboard as per client’s requirement.
• Cases allocation for email team and ensure cases are auctioned with given
timeline.
Escalation Analyst:
• Floor Walking and handling agent/client queries.
• Resolving customer queries/complaint within given timeline.
• Managing escalation calls.
• Taking training as per requirement.
• Conducting process knowledge test (PKT) for process updates.
• Identifying process knowledge gaps and highlighting it to the management with
remedial action.
• Managing client escalation with in depth RCA (Root Cause Analysis).
• Interaction with clients, operations, Quality and other teams.
Education
• Completed SSLC in 2000
• Completed PUC in 2003
Strengths
• Confident
• Hardworking
• Sincere
• Quick learner
• A Great team player
Hobbies
• Playing Cricket
• Listening music
• Long drive
•
Declaration
I hereby declare that all the information mentioned above is
true to the best of my knowledge.
Date : Yours sincerely,
Place: Bangalore
Prashanth.R
MIS Reporting
Identifying opportunity from various managers and Vertical Senior Managers.
• Prepare Billed Headcount and Unbilled Headcount report.
• Preparing Weekly/Monthly/Quarterly data and to share with • Following up with stake holders on pending issues/cases.
• Share Headcount details to various departments
