Curriculum vitae Contact. No: +919632368344/7892336605 Communication Address #401 Siri Vijaya Enclave, TG Layout, Near VV English School, Bangalore 560085 Karnataka Permanent Address 1438 1st Main 3rd Cross, Nagappa Block, Bangalore 560021 Karnataka Personal Data Father Name : Late. Rajagopal DOB : 30/11/1983 Sex : Male Nationality : Indian Marital Status: Married Languages known: English, Hindi, Tamil, Telugu and Kannada Designation: Senior Executive Operations Objective To find a suitable position in the Organization and strive to achieve more professional responsibilities utilizing my attitude and skills in an effective manner working towards excellence in delivery of service in an environment that promotes continual upgrading knowledge and skills. Summary of Skills: • Strong management ability with experience in formulating Global reporting policy, driving standards and efficiency. • Ability to manage large databases successfully, and compile, extract or analyze data as per the requirement. • Strong relationships with TL’s/AM’s/Managers and other departments including, HR. • Strong Communication and interpersonal skills. • Experience in monitoring daily data. • Strong error detection, analytical and problem solving skills • Experience in conducting training for the existing employees and new joiners. • Excellent verbal and written communication skills • Ready to travel for work-related projects Area of Interest: • Telemarketing, BPO, e-commerce industry. Work experience: Meesho Working from January 2024 to Till Date. ⚫ Taking sellers calls for the concerned raised and assist according to the raised query ⚫ Also handles seller query related to the logistics forward pickup issues Infant’s Travels Pvt Limited ⚫ Working as transport supervisor at jigini location. ⚫ Have 60 buses under our control need to take the followups on the bus conditions and get the serviced on time and followup to be done to login vehicle on time to the company Aegis Customer support services private limited Worked from April 2018 to till October 2022. • Handling escalations from Flipkart Director's and Managers. • Managing Quality score of the team. • Managing workflow of the team. • Intelenet Global services private limited Worked from March 2016 to till April 2018. • Taking sellers calls for the concerned raised and assist according to the raised query • Later got promoted to escalations team handling the social media and customer support escalations raised by the sellers. • Handling escalations from Flipkart Director's and CEO. • Managing Quality score of the team. • Managing workflow of the team. • Daily tracking and sharing daily login and logout reports of agents with Operation managers to ensure 100% Productivity. • Weekly reports shared with Operational managers to meet monthly targets. • Sharing Monthly performance report of agents to Operational managers. • Sharing sales reports on Daily/Weekly/Monthly with Clients and Operational Managers. • Calls allocation for assigned agents as required. • Creating Sales Dashboard as per client’s requirement. • Cases allocation for email team and ensure cases are auctioned with given timeline. Escalation Analyst: • Floor Walking and handling agent/client queries. • Resolving customer queries/complaint within given timeline. • Managing escalation calls. • Taking training as per requirement. • Conducting process knowledge test (PKT) for process updates. • Identifying process knowledge gaps and highlighting it to the management with remedial action. • Managing client escalation with in depth RCA (Root Cause Analysis). • Interaction with clients, operations, Quality and other teams. Education • Completed SSLC in 2000 • Completed PUC in 2003 Strengths • Confident • Hardworking • Sincere • Quick learner • A Great team player Hobbies • Playing Cricket • Listening music • Long drive • Declaration I hereby declare that all the information mentioned above is true to the best of my knowledge. Date : Yours sincerely, Place: Bangalore Prashanth.R MIS Reporting Identifying opportunity from various managers and Vertical Senior Managers. • Prepare Billed Headcount and Unbilled Headcount report. • Preparing Weekly/Monthly/Quarterly data and to share with • Following up with stake holders on pending issues/cases. • Share Headcount details to various departments
