SUMIT KUMAR 9310820096 sumitraval9643@gmail.com House No 247, Gali No.2, Tekchand Nagar, Sector 104, Gurugram Haryana 122001 Profile A dedicated and results-driven professional with experience in social media coordination, customer relationship management, and business administration. I strongly understand social media marketing strategies, influencer marketing, and social media optimization. With a Bachelor of Business Administration degree and a diploma in computer applications, I possess a solid foundationin both business management and technology. Professional Experience Coordinator social media & E-commerce at Rovira Tradelink Pvt. Ltd. October 2023 till present Ensured all content aligned with brand identity and messaging. Assisted in creating and implementing social media strategies to enhance brand awareness and engagement. Monitored trends in social media tools, applications, channels, design, and strategy. Prepared monthly reports on social media activities and suggested improvements based on insights. Collaborated with the marketing team to align social media campaigns with broader marketing goals. Coordinated with graphic designers, videographers, and other creatives to produce high-quality content. Ensured accurate product descriptions, pricing, and availability. Oversaw the order fulfilment process, from order receipt to delivery. Coordinated with the logistics team to ensure timely and accurate delivery. Analysed customer behaviour and sales data to identify trends and opportunities. Assisted in planning and executing online promotions, sales, and discounts. Coordinated with the marketing team to drive traffic to the e-commerce site through various channels (email campaigns, social media, etc.). Ensured the e-commerce website was user- friendly, up-to-date, and functioning smoothly. Monitored stock levels and coordinated with the supply chain team to replenish inventory as needed. Ensured accurate inventory records and prevented stockouts or overstocking. Managed quality checks to ensure product standards were met. Supervised the production line to maintain efficiency and productivity. Oversaw stock order dispatch and coordinated with logistics for timely deliveries. Followed up with vendors to ensure timely procurement and resolve any issues. Patient Relationship Officer at Open Mind Service Ltd August 2023 to October 2023 Patient communication: Maintain open and effective communication with patients, their families, and caregivers. Address their inquiries, concerns, and needs promptly and compassionately. Patient Education: Provide information to patients about their medical conditions,treatment options, and available support services. Ensure that patients are well-informed about their healthcare decisions. Appointment Scheduling: Assist patients in scheduling appointments, tests, andfollow-up visits. Coordinate with healthcare providers and staff to optimize appointment availability. Co-Ordinator (social media & Athletes) at Cropel International Pvt Ltd. October 2022 to May 2023 Initiate and manage creative social media campaigns to increase awareness of in-person and digital events, resulting in a 150% growth in attendance between October 2022 to December 2022. Collaborate with marketing, sales, and advertising teams to ensure consistent brandmessaging and drive penetration across various market verticals. Increased user engagement by 120% across all social media platforms and supportedthe launch of a new product. Maintaining core content and engagement content for Brand Promotion. Customer Relationship Officer at Open Mind Service Ltd. October 2021 to October 2022 Handled any customer inquiries, and reviewed and analyzed customer complaints. Managed and updated large customer databases, identified and communicated withpotential customers, and assisted in accounts management. Built and maintained relationships with clients and business partners and worked onimplementing customer retention. Key Skills Social Media Strategy Effective communication Brand Marketing Public Relations M.S Office Education Master’s in Business Administration (International Business / Marketing) (Magalyatan University (Aligarh, Uttar Pradesh) August 2022 – Pursuing.) Graduation Bachelor of Business Administration (General) (Maharshi Dayanand University (Rohtak, Haryana) July 2018 – June 2021.) Matric Common (English, Hindi, Mathematics, Science, S.S.T) (Gyanodaya Sr. Secondary School (Najafgarh, Delhi) March 2015.) Higher Secondary (Commerce) (Gyanodaya Sr. Secondary School (Najafgarh, Delhi) March 2017.) Certifications Professional Certified in Digital Marketing, Content Marketing, Linked Din Marketing, and Search Engine Marketing, 2023, UX beginner. Diploma in computer applications 2021. Achievements Won prices in various athlete programs at inter-school. Won trophy for scoring highest marks in 5th Standard. Won Cup in Cricket Match for NGO (World Vision India). G-20 Speaker Major Strength Organizational Skills Continuous Learner Strong work ethic / Adaptability Languages Hindi English Maithili Personal Details Name – Sumit Kumar Father Name – Satender Kumar Mother Name – Neelam Devi D.O.B – 10 August 2000 Gender – Male Nationality – India
