DIGITAL MARKETING

SUMIT KUMAR
9310820096
sumitraval9643@gmail.com
House No 247, Gali No.2, Tekchand Nagar, Sector 104,
Gurugram Haryana 122001
Profile
A dedicated and results-driven professional with experience in social media coordination, customer
relationship management, and business administration. I strongly understand social
media marketing strategies, influencer marketing, and social media optimization. With a Bachelor of Business
Administration degree and a diploma in computer applications, I possess a solid foundationin both business
management and technology.
 Professional Experience
Coordinator social media & E-commerce at Rovira Tradelink Pvt. Ltd.
October 2023 till present
 Ensured all content aligned with brand identity and messaging.
 Assisted in creating and implementing social media strategies to enhance brand awareness and
engagement.
 Monitored trends in social media tools, applications, channels, design, and strategy.
 Prepared monthly reports on social media activities and suggested improvements based on insights.
 Collaborated with the marketing team to align social media campaigns with broader marketing
goals.
 Coordinated with graphic designers, videographers, and other creatives to produce high-quality
content.
 Ensured accurate product descriptions, pricing, and availability.
 Oversaw the order fulfilment process, from order receipt to delivery.
 Coordinated with the logistics team to ensure timely and accurate delivery.
 Analysed customer behaviour and sales data to identify trends and opportunities.
 Assisted in planning and executing online promotions, sales, and discounts.
 Coordinated with the marketing team to drive traffic to the e-commerce site through various
channels (email campaigns, social media, etc.).
 Ensured the e-commerce website was user- friendly, up-to-date, and functioning smoothly.
 Monitored stock levels and coordinated with the supply chain team to replenish inventory as
needed.
 Ensured accurate inventory records and prevented stockouts or overstocking.
 Managed quality checks to ensure product standards were met.
 Supervised the production line to maintain efficiency and productivity.
 Oversaw stock order dispatch and coordinated with logistics for timely deliveries.
 Followed up with vendors to ensure timely procurement and resolve any issues.
Patient Relationship Officer at Open Mind Service Ltd
August 2023 to October 2023
 Patient communication: Maintain open and effective communication with patients, their
families, and caregivers. Address their inquiries, concerns, and needs promptly and
compassionately.
 Patient Education: Provide information to patients about their medical conditions,treatment
options, and available support services. Ensure that patients are well-informed about their
healthcare decisions.
 Appointment Scheduling: Assist patients in scheduling appointments, tests, andfollow-up
visits. Coordinate with healthcare providers and staff to optimize appointment availability.
Co-Ordinator (social media & Athletes) at Cropel International Pvt Ltd.
October 2022 to May 2023
 Initiate and manage creative social media campaigns to increase awareness of in-person and
digital events, resulting in a 150% growth in attendance between October 2022 to
December 2022.
 Collaborate with marketing, sales, and advertising teams to ensure consistent brandmessaging
and drive penetration across various market verticals.
 Increased user engagement by 120% across all social media platforms and supportedthe launch
of a new product.
 Maintaining core content and engagement content for Brand Promotion.
Customer Relationship Officer at Open Mind Service Ltd.
October 2021 to October 2022
 Handled any customer inquiries, and reviewed and analyzed customer complaints.
 Managed and updated large customer databases, identified and communicated withpotential
customers, and assisted in accounts management.
 Built and maintained relationships with clients and business partners and worked onimplementing
customer retention.
 Key Skills
 Social Media Strategy
 Effective communication
 Brand Marketing
 Public Relations
 M.S Office
 Education
 Master’s in Business Administration (International Business / Marketing)
(Magalyatan University (Aligarh, Uttar Pradesh) August 2022 – Pursuing.)
 Graduation Bachelor of Business Administration (General)
(Maharshi Dayanand University (Rohtak, Haryana) July 2018 – June 2021.)
 Matric Common (English, Hindi, Mathematics, Science, S.S.T)
(Gyanodaya Sr. Secondary School (Najafgarh, Delhi) March 2015.)
 Higher Secondary (Commerce)
(Gyanodaya Sr. Secondary School (Najafgarh, Delhi) March 2017.)
 Certifications
 Professional Certified in Digital Marketing, Content Marketing, Linked Din Marketing, and Search
Engine Marketing, 2023, UX beginner.
 Diploma in computer applications 2021.
 Achievements
 Won prices in various athlete programs at inter-school.
 Won trophy for scoring highest marks in 5th Standard.
 Won Cup in Cricket Match for NGO (World Vision India).
 G-20 Speaker
 Major Strength
 Organizational Skills
 Continuous Learner
 Strong work ethic / Adaptability
 Languages
 Hindi
 English
 Maithili
 Personal Details
Name – Sumit Kumar
Father Name – Satender Kumar
Mother Name – Neelam Devi
D.O.B – 10 August 2000
Gender – Male
Nationality – India